In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success. 

In this interactive workshop, you will develop the competency to master a model for implementing Risk Management processes throughout your organisation using the ISO 310000:2018 standard as a reference framework. Based on practical exercises, you will acquire the necessary knowledge and skills to perform an effective Risk Assessment and manage risks in time by being familiar with their lifecycle.

During this training, we will present the ISO 31000 general Risk Management standard, the process model it recommends, and how organisations may use the standard. 

Learning outcomes, benefits and tools/techniques:

  • Gain practical experience during interactive exercises, discussions and case studies. 
  • Learn to utilise a practical Risk Matrix and understand the link with best practice Business Continuity Planning (BCP)
  • Acquire the necessary expertise to contribute to implementing a Risk Management process as specified in ISO 31000
  • Learn how to reduce Risk Management document maintenance efforts
  • Gain practical ideas for achieving commitment to Risk Management at Executive level as well as all other levels of your organisation
  • Know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Risk Management process
  • Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire)


Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally, struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality-related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices, and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

Learning outcomes, benefits and tools/techniques:

This course gives you all the tools to develop a practical, compliant, holistic IT Risk framework, IT DR process and ISMS:

• Gain practical experience during interactive exercises, discussions and case studies
• Learn to utilise a practical Cyber Incident Response Plan-on- a-Page template and understand the link with broader Enterprise Risk Management (ERM)
• Acquire the necessary expertise to contribute to implementing an ISMS process as specified in ISO 27001
• Learn how to reduce document maintenance efforts
• Gain practical ideas for achieving commitment to IT Risk Management and Information Security at Executive level, as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage the IT Risk, IT DR and InfoSec processes
• Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).


Over the course of the workshop, participants will have the opportunity to progress a piece of work they are already working on or they know will be required soon. They will use this work to put the learning into practice in ‘real time’. By the end of the two-day workshop, participants will:

  • Be able to effectively plan their communications
  • Know how to write to be clearly understood
  • Know how to apply effective communication techniques to a variety of business communication mechanisms
  • Be able to apply editing and proofing techniques to effectively critique their work
  • Be confident in developing a leadership communication plan that engages team members
  • Understand the importance of crisis communication planning, and learn the key principles to apply
  • Have the knowledge of how to develop storytelling skills to effectively communicate change and engage their team.


  • Creates a dynamic learning and development atmosphere
  • Gives your company a competitive edge
  • Stimulates employees’ interest in improving their skills
  • Motivates your staff to seek improvement and refinement
  • Builds trust and long-term relationships with stakeholders
  • Increases employee retention by fostering engagement
  • Enables a return on your investment in training and development
  • Improves employees’ confidence, strengths and needs
  • Facilitates leaderships advancement

24 – 25 JAN 2022


Particularly in these challenging times of Covid “new normal” working virtually/hybrid of remote and face to face, it is even more important to ensure that team members are valued, consulted with, having authentic, courageous and collaborative conversations to build relationships and achieve results – with all our internal and external stakeholders.

Building your leadership and influencing skills is about developing and discovering yourself, before you lead others. Strong leadership skills determine the success of organisations, encompassing not only technical skills, but more importantly, people skills.

Wendy Jocum, an experienced HR and leadership facilitator and coach, delivers an engaging interactive 2 days workshop, blending theory and practical tools of leadership, influence, teamwork and collaboration, whether you are a team member or team leader.

Participants will learn best practice strategies and techniques engage people individually and as a team, to create and sustain a high performance, positive culture, to be able to deliver service excellence to all stakeholders. You will have the opportunity to reflect on yourself, your team, and to network with other professionals, share ideas, successes and challenges.



  • Assess the degree to which you model effective communication, maintain accountability, develop team members, and act inclusively.
  • Form an action plan based on the results of the assessment.
  • Communicate how the team’s work affects real people within or outside of the organization.
  • Articulate the business strategy and how your team contributes to it.
  • Set clear expectations with a team charter.
  • Design a team to align with your organization’s strategy.
  • Mitigate unconscious bias in the design and leadership of your team.
  • Empower your team to choose how they accomplish work.
  • Grow and reinforce a team mindset.
  • Provide relevant, personalized, and continuous development opportunities to your team.
  • Continuously offer feedback to your team using a three-step model with follow-up.
  • Develop executive presence.
  • Leverage relationships in your formal and informal networks.
  • Evaluate outcomes and behaviors.
  • Model the right leadership behaviors.


A procurement strategy documents how your organisation runs its procurement function. It provides an overview of a roadmap for the way your organisation conducts it procurement activity. Documenting your procurement strategy and establishing a review process will help with strategic planning, benchmarking, measuring performance and improving productivity in managing the organisation’s procurement activities. To help the participants expand and enhance their procurement awareness and understanding and develop their skill across the wider procurement scope exploiting their use of business tools and best practice, enabling them to improve their contribution with tangible operational improvements within the organisation setting. 


By the end of the programme, participants will be able to: 

• Explain the full end to end procurement process
• Evaluate fundamental cost and value concepts
• Identify and deliver cost reduction activities
• Understand the most effective ways to evaluate suppliers
• Develop flexible, fit for purpose specifications
• Explain the processes involved with implementing a contract
• Identify the core parts of the contract and explain what each contributes
• Evaluate the cost, value, and risk contribution made by the contracting activity
• Recognise how the contract activity impacts on the corporate profitability
• Categorise and prioritize contract relationships
• Explain the core issues and requirements when contracting in an international market
• Drive continuous improvement endeavors within contracts
• Recognise the need for ethical, transparent, and compliant behavior
• Use business models to improve the performance of the sourcing process
• Deliver high level performance reporting


• Lower supplier costs
• Reduced lead-times
• Improved contract management
• Improvement in stakeholder service delivery
• More robust management of supplier relationships
• Fewer contractual conflicts
• Identification and implementation of added value opportunities


With the continued growth of e-commerce and greater emphasis placed on supply chain operations, the warehouse is playing a pivotal role within today’s dynamic supply chain.

Warehouses are central to delivering the correct product and number of items to the right location, on time, in the right condition with the correct paperwork in terms of delivery documentation and invoices. Warehouse Managers are tasked with increasing customer service and reducing costs whilst working with less inventory.

This 2-day workshop takes attendees on a journey from pre-receipt through to despatch covering the latest technology including warehouse management systems, pick and put to light, voice-enabled systems, and RFID. Supported by case studies, videos, and practical examples this course covers the
major aspects of warehouse management including cost reduction, productivity and performance measures, resource planning and warehouse equipment and layout.


  • By the end of the 2-day training course, delegates will have more knowledge of the above subjects and will be able to introduce various tools and processes into their own warehouses.
  • Participants will learn the key management issues of getting the product to the right customer, at the right place, at the right time, in good condition, with the right paperwork, and at the most economic cost. Participants will also learn the five main tenets of warehouse management – accuracy, cost control, efficiency, safety and security

9 – 10 FEB 2022

Course Overview

Smart Manufacturing is to improve manufacturing performance aspects through Digital Transformation. This workshop is determined to o-create new value for solving customers’ problems while cultivating a long-term partnership to achieve customers’ smart manufacturing goals.

Industry 4.0 and Smart Manufacturing – What is it, how does it help your business, and how can you deploy this technology to enhance your existing manufacturing processes and take advantage of this new revolution in manufacturing?

In this virtual workshop we will step through various ways to make a connection to your shop floor assets in order to start extracting manufacturing data. We will showcase how various devices and applications can convert your existing manufacturing systems into smart machines. Find out what needs to be in place to maximize benefits, see an example of what’s involved in installing an edge device to a machine tool, setup a simple monitoring project and see an example of how the data can be used for machine performance monitoring or predictive maintenance.


Learning Objectives

By the end of the programme, participants will be able to:

  • De-mystify Digital Transformation and need for adapting it early
  • Gain insights into the disruptive trends and their impact on your business
  • Understand the Industry 4.0 framework & the role of enabling technologies
  • Understand industry proven transformation tools and frameworks
  • Upskill the workforce to lead in the Digital world
  • Align workforce towards consistent vision of Smart manufacturing
  • Learn to solve business problems through digital solutions

Potential added value to the business

  • Improve operational performance
  • Break down organizational silos
  • Find and solve bottlenecks quickly
  • Increase workforce productivity
  • Support predictive maintenance

14th – 15th February – Le Meridien Hotel, Kuala Lumpur
16th – 17th February – Le Meridien Hotel, Kuala Lumpur
24th – 25th February – ZOOM (Virtual Masterclass)



2021 cemented a lot of changes in our professional lives. But the most impactful change was how social media became the g-to window to learn, find new career opportunities and grow our brands.

Building a brand is a desire of event business. But the most impressive of all these methods is social media branding and it would be wrong to neglect the power of social media in enabling brand awareness. In fact, social media is one of the most powerful tools to create brand awareness, engagement and traffic.

In a landscape with more competition, content and networks that ever, a succinct strategy gives you the focus needed to say “no” to efforts that don’t serve your goals. It is extremely crucial that you have a comprehensive guide in creating a social media marketing plan.

Beyond the basics of Social Media, this masterclass takes you through writing a social media strategy, developing online campaigns and content plans (both paid and organic), running competitions, key influencer strategies for brands and business, setting up social media monitoring dashboards, understanding the various algorithms and ensuring the effort you’re putting into social media produces tangible results for your business.


  1. The techniques employed by leading brands and businesses and how it improves online engagement
  2. How to combine social media platforms to create strong uniform branding efforts
  3. How to create engaging and interactive content for deployment on platforms
  4. How to measure and analyze data and statistics
  5. The types of social media platforms and their specific benefits and advantages for advanced strategies