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Past Events

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14 – 15 April 2021
21 – 22 April 2021
23 – 24 June 2021

COURSE OVERVIEW

There is no denying the fact that social media has become a necessary part of a business marketing strategy, with customers and clients relying on brands and products to have visibility and transparency online. With this expectation firmly embedded in the minds of the consumer, it is vital for businesses and brands to utilise the very latest techniques and principles in social media to keep ahead of the competition.

Social media initiatives don’t start when you register a Facebook or Twitter account and start posting announcements, it begins much sooner. In this workshop, you’ll be taken through a 6-step methodology that will help guide your efforts to develop an actionable social media strategy. You’ll learn how to structure your social media efforts, deploy your resources, and ultimately launch a social media campaign that is professional and provides results you’ll be able to interpret and understand.

COURSE OBJECTIVES

  • Learn how to develop and implement a social media strategy
  • Create an elevator pitch that clearly defines your brand, audience and key differentiator
  • Define and track the KPIs most relevant to your business
  • Describe the difference between major social media platforms
  • Identify which platforms to use for your business
  • Explain the difference between publishing, listening, and reporting tools
  • Create a weekly content calendar for your business

TAKE AWAYS FROM THE MASTERCLASS:

  • The techniques employed by leading brands and businesses and how it improves online engagement
  • How to combine social media platforms to create strong uniform marketing campaigns
  • How to create engaging and interactive content for deployment on platforms
  • How to measure and analyze data and statistics
  • The types of social media platforms and their specific benefits and advantages for advanced strategies

28 – 29 April 2021
2 – 3 June 2021

Many businesses have relied on traditional forms of marketing for years to broadcast their messages to a wide audience. but with people avoiding close contact, most traditional marketing channels have a much smaller audience than they did pre-pandemic.

Meanwhile, because they’re not leaving home as much, people are spending way more time online than ever before. Internet usage soared 25$ within a few days in mid-march as the pandemic started forcing people into lockdown, and since then, we’ve been visiting websites, video chatting, streaming, video gaming, and connecting on social media in record-breaking numbers.

 

Therefore, investing in digital marketing – whether its online ads, social media, blogging, or all of the above – is a no-brainer when your target audience is spending a large amount of time every day online.

This program would be extremely suitable for professionals and business owners and will greatly benefit those who are looking to grow their company through investing time and/or money in digital marketing and increasing their presences in the virtual world.

The program will focus on intermediate to advanced marketing topics, but people who do not work in marketing will be provided with background reading which will bring them up to speed.

Gain essential fluency to succeed as a marketer in the digital age. Growth minded professionals and entrepreneurs can leverage versatile skills to execute digital marketing campaigns, win customers, and collaborate with agencies.

 

KEY BENEFITS

  • Explain the objective – first framework and its importance for digital marketers in creating successful campaigns
  • Write a SMART objective for a digital marketing strategy
  • Choose the right KPI and actionable metrics for your company
  • From Social Media, to content marketing to SEO and paid search, select the channel for your campaign based on objective and target audience and learn best practice + how they work
  • Apply best practices to design the creative for your digital marketing strategy, to be deployed via social media, content marketing and other digital channels.
  • Choose an element of your campaign to test.

4 – 5 May 2021


COURSE OVERVIEW

Many businesses want to ramp up their video marketing, but to say it can be intimidating would be an understatement. When it comes to content, video is increasingly more important. Whether it’s on YouTube, Instagram or Facebook, consumers love video. And not just on social media, either. Emails are opened 7% more when they have the word “video” in the subject line. Many teams set out to add video to their marketing strategy without having a clear idea of the process. The truth is that most important part of the video production workflow happens before the camera starts rolling.

As with most things, you will need to make a plan before knocking out a video. Jordan Lomax will be guiding the you through the steps to successfully build a world-class video marketing program that would engage your prospects, customers. Besides that, in this workshop the planning methodology will help you to create an effective video marketing plan and strategy that will results in producing an engaging video content to enable you to achieve your marketing goals.

COURSE OBJECTIVES

At the end of the masterclass, participants will:

  • Learn the different types of video content you can create
  • Understand video marketing in relation to your brand and audience
  • Master the process of working out what success looks like when it comes to utilising video in your marketing campaigns
  • Learn how to develop concepts
  • Understand the different production options, how they differ and what’s right for your project
  • Have an idea of what it should cost to make different types of videos
  • Figure out how to find the right production options for your
  • Know common pitfalls to look out for, as well as industry trends and best practice
  • Learn some basic production using common tools and platforms

7 – 8 June 2021


COURSE OVERVIEW:

All industries and line of businesses have been experiencing digital disruption, with increasing competition from new entrants, startups, international players. The pandemic has forced companies to adopt transformational programs, especially towards employee experience. Employee experience has been now seen as a priority by many organisations, and with it, digital experience.

HR Digital Transformation drives employee engagement and can deliver valuable insights as employees touch every aspect of an organisation. With this human-centric view, enterprises are creating more digital services for their employees than ever before. Digital technology has the potential to massively boost the efficiency and quality of HR services. But simply adopting enabling technologies is not enough. Existing HR processes need to be transformed to become digital, automated, and data-driven.

By attending this workshop you will be able to understand how you can digitalise the workforce and workplace, improve employee digital experience, attracting and retaining employees, and boosting motivation. In this online HR training, you will learn the skills to make the digital transformation of HR a reality. You will build your digital HR toolkit, develop a roadmap, and learn from case studies to help you reimagine existing HR processes in the context of digital transformation.

 

LEARNING OBJECTIVES

  • Explain HR’s role in digital transformation
  • Understand influence of HR technology and ways of working
  • Highlight importance of an agile HR in the organisation’s strategic direction
  • Visualise a digital talent pool for a digital enterprise
  • Understand how to transform learning experience and HR programs
  • Explain the difference between continuous feedback and performance review
  • Find out how to transform experience and culture
  • Learn how HR can cultivate innovation, increase productivity, and improve engagement

30 June – 1 July 2021

Organisations had to rethink their communication strategies when people started working remotely during lockdown. Now, as some people begin returning to the workplace, businesses need to think again. Corporate communication comes in many forms. There’s internal corporate communication – the flow of information, news and conversation between different parts of the business and up and down hierarchies. And then there’s external communication, with customers, partners and clients. A business communication strategy takes all these various avenues into account and offers a single vision to set out what, how, when, and why people should communicate. A good communication strategy needs to line up with the overall business strategy. If you’re focused on your primary goals, it’s much easier to understand how communication fits into the big picture and how you can it to achieve your objectives. Bearing this in mind, it’s good idea to get everyone involved from the start. You can do this by taking stock of the current state of communications in your organisation. 

 

COURSE OVERVIEW

Over the course of the workshop, participants will have the opportunity to progress a piece of work they are already working on or they know will be required soon. They will use this work to put the learning into practice in ‘real time’. By the end of the two-day workshop, participants will:

  • Be able to effectively plan their communications
  • Know how to write to be clearly understood
  • Know how to apply effective communication techniques to a variety of business communication mechanisms
  • Be able to apply editing and proofing techniques to effectively critique their work
  • Be confident in developing a leadership communication plan that engages team members
  • Understand the importance of crisis communication planning, and learn the key principles to apply
  • Have the knowledge of how to develop storytelling skills to effectively communicate change and engage their team.

12 – 14 JULY 2021
27 – 29 JULY 2021

Artificial Intelligence (AI) has given companies from all industries a whole way to meet the demands of customers who want smarter and more convenient ways to interact with them. Today, AI is helping organizations to streamline and optimize processes ranging from customer service and credit decisions to identify solutions and financial risk management.

Artificial Intelligence’s most successful approach, Machine Learning, looks at using computational algorithms to turn empirical data into usable models; it grew out of traditional statistics and artificial intelligences communities. From the efforts of companies such as Google, Microsoft, Facebook, Amazon, and so on, Artificial Intelligence has become one of the hottest topics in the last decade, as it can be used to:

  • Gather understanding of phenomena that produced the data under study
  • Abstract the understanding of underlying phenomena in the form of a model
  • Predict future values of phenomena using the above-generated model
  • Detect anomalous behavior exhibited by a phenomenon under observation

As immense amounts of data have been and will be collected, the Artificial Intelligence’s revolution is just getting started.

THIS PROGRAM WILL SHOW YOU HOW TO TURN ARTIFICIAL INTELLIGENCE INTO A BUSINESS TRANSFORMATION OPPORTUNITY

Learn how to harness the opportunities Artificial Intelligence offers, how to identify challenges and how to prepare your organization for what the future holds. From robotic investing to facial recognition, practical applications in Artificial Intelligence are already here and will impact your business for the years to come.

  • Gain Strategic Advantage

Gain a comprehensive overview of Artificial Intelligence and see how discovering intricate structures in large data sets by using powerful algorithms can be harnessed into business transformation opportunities

  • Get The Latest Insight

Get to grips with the enabling technologies, from neural networks to big data, as well as their applications in various industries, such as healthcare, manufacturing, transportation, customer service and finance

  • Devise A Strategy

Understand the impact of Artificial Intelligence in your business and devise a strategy to move the organization forward

GET TO GRIPS WITH ENABLING TECHNOLOGIES & APPLICATIONS

This course focuses on practical applications of Artificial Intelligence. AI is already impacting every part of business today; in fact, PwC has warned that automation could replace 38% of all American jobs by 2030. Artificial Intelligence will continue to be a rich source of insights from ever-growing data sets being evaluated by powerful algorithms, enabling companies to make better decisions.

This program looks at how your organization can leverage the vast amounts of data it has collected and use it to improve its position for the future.

4 – 5 August 2021

In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success. 

In this interactive workshop, you will develop the competency to master a model for implementing Risk Management processes throughout your organisation using the ISO 310000:2018 standard as a reference framework. Based on practical exercises, you will acquire the necessary knowledge and skills to perform an effective Risk Assessment and manage risks in time by being familiar with their lifecycle.

During this training, we will present the ISO 31000 general Risk Management standard, the process model it recommends, and how organisations may use the standard. 

Learning outcomes, benefits and tools/techniques:

  • Gain practical experience during interactive exercises, discussions and case studies. 
  • Learn to utilise a practical Risk Matrix and understand the link with best practice Business Continuity Planning (BCP)
  • Acquire the necessary expertise to contribute to implementing a Risk Management process as specified in ISO 31000
  • Learn how to reduce Risk Management document maintenance efforts
  • Gain practical ideas for achieving commitment to Risk Management at Executive level as well as all other levels of your organisation
  • Know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Risk Management process
  • Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire)

11 – 12 AUGUST 2021

Employee engagement is essential for the overall development of an organization. Given the times we live in, digital learning has become more relevant than before in driving employee learning and engagement.

The pandemic has taught every organization to be more agile and adaptive in its approach to training. As work from home or remote working has become a new normal for many employees, digital learning has taken center stage when it comes to training implementations. Employee engagement continues to be a priority for organizations as they continue to reinvent themselves for post-pandemic times as well.

In the present crisis time, many employees are working remotely from different geographical locations. In such times, driving employee engagement becomes a challenge for organizations. You can drive employee engagement during a crisis by maintaining regular communication with employees, motivating them to perform better, recognizing their efforts, conducting fun activities online at the end of the week, etc. Leaders need to build a well-rounded communication strategy to drive employee engagement. This strategy must include newer methods of communicating and engaging with employees, along with
traditional methods, like emails and phone calls. You can also consider knowledge sharing activities, online real-time surveys, virtual team building activities, entertainment activities, virtual quizzes, etc.

The workshop aims to equip leaders with knowledge and skills to become highly competent at influencing team members to achieve results.


After attending this workshop, the participants will:

• Increase yourself awareness to lead your team by example.
• Demonstrate an increased range of emotional intelligence and communication skills by using the communication, digital platform, and emotional intelligence action plan.
• Identify a personal action plan based on Harrison’s Paradox Graph.
• Discover the essential, desirable and not desirable traits of a leader as way to strengthen your own essential traits and minimize the not so desirable traits.
• Increase awareness of your own and other behavioural practises to harmonize relationships and optimise results.
• Practice rapport building with the three V’s on a daily basis to support positive relationships in the workplace
• Use positive influencing language, posture, gesture, facial expressions and the appropriate tone of voice to achieve win-win outcomes via digital platform
• Inspire, motivate, and lead your team to successfully achieve business objectives on time digitally.
• Expand your sphere of influence and create a circle of champions.

3 – 4 AUGUST 2021
18 – 19 AUGUST 2021

Your brand content strategy connects the dots between your target market and your company brand. Powerful branding is recognisable and distinct that it renders your competitors irrelevant by positioning your brand in your target market’s eyes as the only one for them. 

When your brand is strong, your customers aren’t looking for the cheapest or most convenience solution – they will happily pay more to do business only with you. 

Building content around your brand, products, business, and industry builds your company’s online presence and creates more touchpoints for customers to find you. Your brand content strategy defines all your marketing activities, from social media, to events, advertising, joint ventures, alliances blogs, videos, podcasts and more. 

Throughout the course, participants will be given practical and creative exercises to bed down their learnings – first we learn, then we do. 

COURSE OBJECTIVES:

By the end of this course, participants will:

  • Better understand their ideal clients and target market and how to connect the dots to convert browsers to buyers. 
  • Have identified their key marketing messages
  • Be able to effectively plan their marketing 
  • Understood the nuances of psychology, cultural and subcultural norms, emerging trends and value- based marketing
  • Have mapped their content strategy to their brand tone-of-voice
  • Have detailed ideal client avatars
  • Have detailed their key marketing messages
  • Know how to develop storytelling skills to effectively inspire action in their target market

18 – 19 AUGUST 2021

Cultural transformation helps organisations evolve their company culture to achieve their strategic objectives. It is also key to ensuring a positive employee experience for the organisation. How can you recognize the need for cultural transformation and make this change a success? With the rate of unpredictable change around us, we need to focus on what we can control and embrace and adapt to the things we can’t, especially with the pandemic taking over the world.


Working with the most sustainable organizations that consistently weather the unknowns, the common factor, begins with adaptive leaders, adaptive teams that ultimately best serve their customers, partners and achieving the organisation’s goals. Besides, measuring your employees’ potential allows you to see the journey of your company’s culture. This gives you an opportunity to see the gaps and continue to build on the strengths of workplace culture.


In your organisation, you have a clear strategy to take your organisation to its desired future. Your organisation’s roadmap includes significant elements of transformation – digitization, the customer experience, new markets, business models and process design. This workshop will help you find solution for the following challenges:


1. How do you define and align your leadership team on the desired culture that will accelerate transformation?
2. How do you put together a “fit-for-purpose” culture transformation strategy?
3. How do you empower your managers with the emotional competencies to not just lead their people but to be models of positivity and resilience?
4. How do you develop people who are intrinsically resilient and inspired to drive the strategy with urgency and optimism?

1 – 2 SEPTEMBER 2021

Program overview

Customers are important, but they are not Equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organisations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of Key Account Management. We will give delegates a robust, proven and Qualitative approach to classifying customers and then developing appropriate strategies for each.

Identifying accounts with the greatest potential for growth, developing strategies to grow them, building essential customer relationships, and communicating value you can bring to customers are all challenges of growing your key accounts.

At the same time, selling more to existing accounts is one of the most profitable ways to grow sales.

With Key Account Management training, your team will learn a proven process for key account planning to systematically grow their accounts. The proposed workshop builds and addresses specific needs to upgrade and reinforce Personal Branding, Consultative Selling and Client Servicing skills.

 

After attending this workshop, the participants will:

 

  • Develop a ‘Professional Image’ of world class standards as an Advisor.
  • Create a ‘Service Mindset’ & focus on creating the best-in-class Client Experience.
  • Create a long-lasting, excellent & meaningful relationships with both internal & external customers.
  • Learn how to sell based on needs and how to Create Value.
  • Acquire leading & probing skills in order to understand ‘Clients’ Needs’ better.
  • Practice how to use ‘Benefit Statements’ – when introducing a property.
  • Utilize Up-selling & Cross-selling techniques.
  • Develop Influencing Skills in order to facilitate quick action.
  • Able to Manage Objections & Client Complaints Effectively.

5 – 6 May 2021
22 – 23 May 2021
2 – 3 September

The importance of BCP has increased considerably in the last 2 months. The proliferation of the pandemic has been an “excellent” test for organisations with a BCP in place as it demonstrated that they were able to cope better with the challenges of the pandemic compared to those organisations that did not have any plans in place.

It has been further proven that BCPs contribute to avoid the negative effects of a crises and/or disaster-and help to reduce financial losses and maintain relationships with suppliers, other businesses and stakeholders.

A better year for Business Continuity and Operational Resilience

 The point is you’ll need to prepare your business for the unexpected. At the end of the day, the results of a disaster striking your business can be quite similar regardless of the type of

disaster that hits. Your business may suffer great losses of property due to destruction, long periods of being forced to stay closed, losses or complete freezing of sales and/or operations and many more. For certain types of business disaster, the business’s reputation may also be in jeopardy.

Why you should NOT miss this workshop?

The ambiguous, unstable, volatile and uncertain moments we are experiencing implies that organisations must further evolve in the way they face contingencies and future challenges, especially when considering the actual accelerated process of digital transformation and innovation in progress. The contingent environment also requires a holistic framework for better decision making. Hence organisations should focus more on business continuity

management, as well as cybersecurity, since it is a matter of anticipating, preventing, recovering from adverse events, and adapting to the situations, like a chameleon, to avoid similar events in the future without interrupting or jeopardizing business continuity.

This workshop on Business Continuity Management will help you understand the essentials of business continuity management. You will learn how to ensure operational resilience in challenging situations and the key preparations needed to restore business as usual operations as fast as possible.

Course Objectives

  • Recognize how risks are identified and analyzed
  • Know what to include in a risk register
  • Identify the key elements of both a disaster recovery plan and a succession plan
  • Understand the processes involved in establishing, implementing, operating and monitoring, reviewing
  • and improving an BCMS as defined in ISO 22301
  • Understand the purpose and requirements of ISO 22301 as a tool for continual improvement of a BCMS

7 – 8 SEPTEMBER 2021

As information technology becomes ever more complex in the midst of accelerated digitalization, work from anywhere and cloud-based computing, cybersecurity is becoming an increasingly important and business-critical field. Unfortunately, most organizations are not prepared to handle cybersecurity threats. In fact, 66% of IT and security professionals say that their firms are unprepared to recover from a cyberattack. A key example of this unpreparedness is the fact that many of the companies impacted by the dangerous WannaCry attack didn’t install critical updates into their Windows infrastructure that had been released by Microsoft a few months earlier.

 

COURSE OVERVIEW

This Cybersecurity Workshop will bring CEOs, board members and top executives up to speed on the most recent technologies and battle-tested approaches to protect their companies’ valuable information and intellectual property from prying eyes of hackers and competitors, and leverage their cyber success in both cultivating stronger relationships with current and new clients and safeguarding the interests of all stakeholders, partners and employees.

 

COURSE OBJECTIVES

By the end of this course, participants will:

  • Get a full introduction to security management and the role of a Security Specialist
  • Understand organisational security management
  • Study security risks and risk reduction in security management
  • Learn about physical and information security protection
  • Gain a full understanding of business resilience and crisis management
  • Explore cybersecurity and fraud prevention
  • Gain an understanding of the laws and regulations around security management
  • Discover how to carry out security investigations and learn about threat awareness

22 – 23  SEPTEMBER 2021

When a crisis involving your company occurs today, there’s a good chance you may hear of it first through social media. You need to respond quickly, especially in a day and age where social media accelerate reactions. Always put your “audience first” when responding to a crisis.

COURSE OVERVIEW

Over the course of the workshop, participants will have the opportunity to learn how to prepare for and respond to a crisis through business continuity and crisis communication planning. By the end of the two-day workshop, participants will:

  • Know how to develop crisis management plans
  • Have an understanding of types of crises, and ways to prepare and respond
  • Know how to communicate during and after a crisis with a variety of audiences, including media, employees, and customers

At the end of each module, we will spend 5-10 minutes to document participants’ ‘lightbulb moments’, ensuring we are cementing learning throughout each day.

COURSE OBJECTIVES:

  • Master key skills and tools needed to understand the drivers of trust in the context of fulfilling expectations.
  • Understand the techniques for building and sustaining a corporate narrative.
  • Effectively communicate how to persuade CEOs and other senior executives during a crisis.
  • Develop clarity around roles and processes.
  • Define how to plan for both timely and effective crisis responses.
  • Continuous improvement to protect your organisation and its reputation
  • Analyse a crisis communication plan to ensure that the organization is prepared for potential crises 
  • Respond to a Para crisis to prevent full crisis development
  • Prepare internal and external messages to respond to stakeholders during a crisis
  • Address questions and criticisms from internal and external stakeholders
  • Evaluate crisis responses to identify plan improvement opportunities

Accordion Content

29 – 30 September 2021

Storytelling is the most powerful way to engage, inspire and move people to action in business. Most executives spend 80% of the time in brands influencing people. It’s vital to be able to engage, inspire and move others into making decisions and taking actions. Brand Storytelling is most powerful communications tool for moving people and it’s a skill that can be learnt.

COURSE OVERVIEW

A compelling brand story has the influence to move consumers to embrace your brand with loyalty and advocacy. Storytelling is an art and science which requires an element of mastery to be applied effectively. This workshop focuses on providing the frameworks, insights, and best practices that will help you to optimize your brand storytelling.

This workshop is fast-paced with ample opportunities for participation and interaction. It also offers an opportunity to explore creative options with feedback from peers.

COURSE BENEFITS

The benefits of attending this workshop fall under the following key drivers of growth: improving marketing effectiveness, increasing marketing efficiencies, and maximizing marketing ROI.

This workshop helps attendees improve marketing effectiveness by teaching them:

•  The best practices of storytelling
•  Insights on how to create more effective connections with your consumers
•  How to get real about your audience- to sharpen your message and methods
•  Creative ideas and learning best practices

This workshop helps attendees increase marketing efficiency by teaching them:

•  How to focus on the customer and the outcomes
•  How to connect with customers through storytelling

This workshop helps attendees improve marketing ROI by teaching them:

•  Optimal ways you share your brand story appropriate for digital channels

28 – 29 September 2021

TALENT IS A KEY DRIVER OF ECONOMUC GROWTH AND A CRITICAL SOURCE OF COMPETITIVE ADVANTAGE YET MAKING EFFECTIVE PEOPLE DECISIONS REMAINS A DAILY CHALLENGE FOR MANAGERS.

Talent management is a strategy that needs careful implementation, regular checks, and continual improvement. Organizations do better business when their people are engaged, motivated, and yes, talented. This course will help you create a program to measure the talents of your people and how to help them grow.

COURSE OVERVIEW

This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.

This two-day workshop will help you teach participants how to:

  • Apply the multifaceted aspects of talent management in their own organization
  • Describe the skills required to manage high potential candidates
  • Identify and strengthen the key attributes of the next generation of leaders
  • Explain the principles of competency-based management
  • Use the language for talent management
  • Manage your employees’ performance as a process, not as isolated events
  • Use performance management support tools to communicate and manage performance

COURSE BENEFITS

  • Undertake research and analysis of talent management and succession planning business practices.
  • Define capabilities that achieve the organisational business drivers.
  • Apply talent management and succession planning processes.
  • Define a strategic human resources plan.
  • Apply developmental methodologies best practices
  • Link talent management to remuneration and rewards.
  • Uncover best practices in talent management business case.
  • Understand clear distinction between talent management, succession planning and replacement strategies.
  • Implement steps to gain high return on investment (ROI).

13 – 14 OCTOBER 2021

COURSE OVERVIEW
Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally, struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality-related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices, and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

COURSE OBJECTIVE
Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant, holistic IT Risk framework, IT DR process and ISMS:

• Gain practical experience during interactive exercises, discussions and case studies
• Learn to utilise a practical Cyber Incident Response Plan-on- a-Page template and understand the link with broader Enterprise Risk Management (ERM)
• Acquire the necessary expertise to contribute to implementing an ISMS process as specified in ISO 27001
• Learn how to reduce document maintenance efforts
• Gain practical ideas for achieving commitment to IT Risk Management and Information Security at Executive level, as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage the IT Risk, IT DR and InfoSec processes
• Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

Request Brochure

  •     IT RISK MANAGEMENT: THE ACCELERATED APPROACH
 

Verification

Program overview

Customers are important, but they are not Equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organisations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of Key Account Management. We will give delegates a robust, proven and Qualitative approach to classifying customers and then developing appropriate strategies for each.

Identifying accounts with the greatest potential for growth, developing strategies to grow them, building essential customer relationships, and communicating value you can bring to customers are all challenges of growing your key accounts.

At the same time, selling more to existing accounts is one of the most profitable ways to grow sales.

With Key Account Management training, your team will learn a proven process for key account planning to systematically grow their accounts. The proposed workshop builds and addresses specific needs to upgrade and reinforce Personal Branding, Consultative Selling and Client Servicing skills.

After attending this workshop, the participants will:

  • Develop a ‘Professional Image’ of world class standards as an Advisor.
  • Create a ‘Service Mindset’ & focus on creating the best-in-class Client Experience.
  • Create a long-lasting, excellent & meaningful relationships with both internal & external customers.
  • Learn how to sell based on needs and how to Create Value.
  • Acquire leading & probing skills in order to understand ‘Clients’ Needs’ better.
  • Practice how to use ‘Benefit Statements’ – when introducing a property.
  • Utilize Up-selling & Cross-selling techniques.
  • Develop Influencing Skills in order to facilitate quick action.
  • Able to Manage Objections & Client Complaints Effectively.

9 – 10 NOVEMBER 2021

COURSE OVERVIEW
Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally, struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality-related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices, and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

COURSE OBJECTIVE
Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant, holistic IT Risk framework, IT DR process and ISMS:

• Gain practical experience during interactive exercises, discussions and case studies
• Learn to utilise a practical Cyber Incident Response Plan-on- a-Page template and understand the link with broader Enterprise Risk Management (ERM)
• Acquire the necessary expertise to contribute to implementing an ISMS process as specified in ISO 27001
• Learn how to reduce document maintenance efforts
• Gain practical ideas for achieving commitment to IT Risk Management and Information Security at Executive level, as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage the IT Risk, IT DR and InfoSec processes
• Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

Request Brochure

  •     IT RISK MANAGEMENT: THE ACCELERATED APPROACH
 

Verification

16 – 17 NOVEMBER 2021

COURSE OVERVIEW

With the continued growth of e-commerce and greater emphasis placed on supply chain operations, the warehouse is playing a pivotal role within today’s dynamic supply chain.

Warehouses are central to delivering the correct product and number of items to the right location, on time, in the right condition with the correct paperwork in terms of delivery documentation and invoices. Warehouse Managers are tasked with increasing customer service and reducing costs whilst working with less inventory.

This 2-day workshop takes attendees on a journey from pre-receipt through to despatch covering the latest technology including warehouse management systems, pick and put to light, voice-enabled systems, and RFID.

Supported by case studies, videos, and practical examples this course covers the major aspects of warehouse management including cost reduction, productivity and performance measures, resource planning and warehouse equipment and layout.

LEARNING OUTCOMES

  • By the end of the 2-day training course, delegates will have more knowledge of the above subjects and will be able to introduce various tools and processes into their own warehouses.
  • Participants will learn the key management issues of getting the product to the right customer, at the right place, at the right time, in good condition, with the right paperwork, and at the most economic cost. Participants will also learn the five main tenets of warehouse management – accuracy, cost control, efficiency, safety and security

Employee Experience is not the same as employee engagement. It is the sum of all interactions an employee has with his or her employer. Here are three critical perspectives on what the “employee experience” means:

  • An overall set of employee perceptions across time and touch points
  • A collection of environmental factors: cultural, physical and technological
  • A broadening of traditional HR Functions that recognizes the correlation between employee engagement and customer experience

COURSE OVERVIEW

Customer journey maps are a tool that helps companies empathize with customers and serve them more holistically across multiple channels. HR professionals know that, for them, their employees are the customers, every employee has a unique set of needs, motivations and pain points. In this workshop, we want to focus the same intensity on the employee development experience as successful digital companies have focused on their customer- facing business.

One of the most powerful approaches to strengthen meaning in the workplace is the creation of signature experience – highly visible, distinctive elements of the employees’ experience that encourage self- selection, leading to higher levels of engagement and retention.

In this highly interactive workshop, walk through a framework where you’ll work together and identify the right team that you’ll need a build a successful employee experience, including how to:

  1. Understand every touchpoint of the employee lifecycle
  2. Understand what the employee experience is and what is encompasses
  3. Transform HR to be laser focused and responsive
  4. Demographic shifts and the evolving needs of full – time remote, and gig workers
  5. Increasing use of culture as a value creation tool to attract and retain talent
  6. Set up consistent, relevant feedback touch points for your employees

23 – 24 NOV 2021

COURSE OVERVIEW

In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success. Various forms of risk are part of an organisation’s daily processes, for example strategic risk, compliance risk financial risk and operational risk. The latter is what this interactive workshop is all about, i.e. managing potential disruptions to your key staff, buildings, systems and/or external product/service providers.

In this interactive workshop, you will develop the competency to master a model for implementing an Operational Risk Management process throughout your organisation using the ISO 31000:2018 standard as a reference framework. Through various practical exercises, you will acquire the necessary knowledge and skills to perform an effective Operational Risk Assessment and manage risks in time by being familiar with their lifecycle.

During this training, we will share thoughts on the process model recommended in the ISO 31000 general Risk Management standard, and how organisations may use the standard.

 

Learning outcomes, benefits and tools/techniques

• Gain practical experience during interactive exercises, discussions and case studies Learn to utilise a practical
• OperationalRisk Matrix and understand the link with best practice continuity planning
• Acquire the necessary expertise to contribute to implementing an Operational Risk Management process as specified in ISO 31000
• Learn how to reduce efforts to maintain Operational Risk Management documentation
• Gain practical ideas for achieving commitment to Operational Risk Management at Executive level as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage an Operational Risk Management process

 

30 NOV – 1 DEC 2021

COURSE OVERVIEW

Security is extremely important for all businesses and organizations, and one important part of organizational security is supply chain security. Companies who do not take supply chain security seriously leave themselves vulnerable to potentially devastating attacks.

Supply chains face a broad range of internal and external threats, ranging from physical threats to cybersecurity threats. The physical threats are perhaps the most obvious ones and can occur at any point along the supply chain. Examples include terrorists disrupting a supply chain by attacking oil infrastructure, theft, and even piracy. In today’s highly technical world, supply chains are at a greater risk than ever before from a wide range of increasingly sophisticated and hard to identify cyberattacks.

This fast-paced course is intended to provide an opportunity to explore the various supply chain risk and security elements and explore ways to address threats and risks in an ever-changing and more complex supply chain environment. Discussions will include recent supply chain events and provide an opportunity to share approaches to building more secure supply chains.

LEARNING OBJECTIVES

• Review today’s rapidly changing supply chain risk environment

• Explore the shared interest of supply chain management, business continuity management, and risk management

• Identify internal and external dependencies for mitigating and responding to supply chain risks

• Understand the importance of full inclusion of the supply chain business continuity planning

• Identify ways to avoid risky suppliers, vendors, and outsourcing companies

• Explore ways to identify, mitigate, respond to, and recover from supply chain disruptions and disasters

 

 

30 Nov – 1 Dec 2021
14 – 15 Dec 2021

COURSE OVERVIEW

There is no denying the fact that social media has become a necessary part of a business marketing strategy, with customers and clients relying on brands and products to have visibility and transparency online. With this expectation firmly embedded in the minds of the consumer, it is vital for businesses and brands to utilise the very latest techniques and principles in social media to keep ahead of the competition.

Social media initiatives don’t start when you register a Facebook or Twitter account and start posting announcements, it begins much sooner. In this workshop, you’ll be taken through a 6-step methodology that will help guide your efforts to develop an actionable social media strategy. You’ll learn how to structure your social media efforts, deploy your resources, and ultimately launch a social media campaign that is professional and provides results you’ll be able to interpret and understand.

COURSE OBJECTIVES

  • Learn how to develop and implement a social media strategy
  • Create an elevator pitch that clearly defines your brand, audience and key differentiator
  • Define and track the KPIs most relevant to your business
  • Describe the difference between major social media platforms
  • Identify which platforms to use for your business
  • Explain the difference between publishing, listening, and reporting tools
  • Create a weekly content calendar for your business

TAKE AWAYS FROM THE MASTERCLASS:

  • The techniques employed by leading brands and businesses and how it improves online engagement
  • How to combine social media platforms to create strong uniform marketing campaigns
  • How to create engaging and interactive content for deployment on platforms
  • How to measure and analyze data and statistics
  • The types of social media platforms and their specific benefits and advantages for advanced strategies
  • 8 – 9 DEC 2021

COURSE OUTLINES

Performance Management is ensuring that the employee and the organisation are focused and aligned towards strategic priorities. For a fruitful harvest, farmers work on a host of activities throughout the year. These people know that good management is a process, not an event. If they fail to put the seeds in the right place, water when needed, fertilize or weed, they will not get a good crop. 

Regardless of the organisation, good management is good management. It follows a planned process and occurs on a regular bases, not once a year. Inspiring someone to be their best is no easy task. How do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best?

This workshop covers the skills managers and head of Human Resources Professionals would need to drive continuous improvement and grow people’s abilities. During this course, delegates will discover how they are an integral part of a strong performance management system and what they must do as a part of their responsibilities in the performance management process.

KEY TAKEAWAYS

  • Define the process of Performance Management
  • Set up common Goals and Expectations
  • Identify and Monitor Performance Issues
  • Have a communication structure to tackle difficult conversations
  • Learn how to evaluate and document evidence
  • Understand different motivations
  • Identify and adapt to different Communication styles
  • Provide effective Coaching and Feedback
  • Identify common biases when providing feedback
  • Tackle emotional outbursts by applying 3 As of Bridging

 

 

COURSE OVERVIEW

We regularly work with senior leadership teams to develop or improve strategy that will help them maintain their current competitive advantage, find new sources of competitive advantage, and sustain long-term growth.

Strategy development does not need to be complicated. It is however, important, to discuss, debate, and create plans using a proven strategy development framework. We always begin the strategy-development process with an assessment and thorough analysis of the organization so that we understand the client’s background and challenges, as well as the key factors that have led to their success to this point in time. This process also helps us discover the dominant thought patterns in the firm or functional areas and the assumptions people make about the following areas:

  • The organization’s current direction
  • The organization’s infrastructure
  • The predominant point of view about the organization’s competitors and suppliers
  • The level of risk and opportunities present in the internal / external business environment
  • The relationship with customers and what they think about the organization’s ability to meet their current and future needs

 

COURSE OBJECTIVES:

  1. Align business units and functions around a clearly defined strategy.
  2. Apply fundamental strategy concepts and principles to create a corporate strategy and plan that creates value for the organization and functional units
  3. Set strategic direction for their business that contributes to, and aligns with, the organisations vision mission and values!
  4. Articulate a clear and compelling strategic direction to their team, cascade the strategy, and leverage core capabilities around the corporate and functional strategy.
  5. Create or enhance, competitive advantage for the organization by building strategies to ensure each business function adapts as the organization and market shifts.
  6. Increase their strategic awareness and combine it with their operational experience.
  7. Ensure, whatever their role in the business remains relevant and adds long-term value to the organization whilst aligning with corporate strategy.
  8. Align business operations, their systems, people, processes in line with strategic priorities so measurement and evaluation of performance is simple and easy to do
  9. Utilize strategic thinkingand leadership practices with operational and strategic initiatives.
  10. Communicate strategic initiatives to all relevant levels within your organisation – “2-way communication!”

COURSE OVERVIEW

Particularly in these challenging times of Covid “new normal” working virtually/hybrid of remote and face to face, it is even more important to ensure that team members are valued, consulted with, having authentic, courageous and collaborative conversations to build relationships and achieve results – with all our internal and external stakeholders.

Building your leadership and influencing skills is about developing and discovering yourself, before you lead others. Strong leadership skills determine the success of organisations, encompassing not only technical skills, but more importantly, people skills.

Recent research shows a direct correlation between a leader’s people skills and emotional intelligence levels, to employee engagement levels, increased customer service, and ultimate impact on the organisation’s results and profits. Leadership skills are key to engaging your team, getting the best from them, enhancing their satisfaction and workplace results (whether you have a leadership title or not).

In addition to your own experience and skills, there are critical competencies required for leadership, which can be learned. One of the reasons that organisations lose high performing employees is often due to poor leadership, communication, low engagement, and lack of training, support and resources.

Wendy Jocum, an experienced HR and leadership facilitator and coach, delivers an engaging interactive 2 days workshop, blending theory and practical tools of leadership, influence, teamwork and collaboration, whether you are a team member or team leader.

Participants will learn best practice strategies and techniques engage people individually and as a team, to create and sustain a high performance, positive culture, to be able to deliver service excellence to all stakeholders. You will have the opportunity to reflect on yourself, your team, and to network with other professionals, share ideas, successes and challenges.

KEY TAKE AWAYS:

  • Assess the degree to which you model effective communication, maintain accountability, develop team members, and act inclusively.
  • Form an action plan based on the results of the assessment.
  • Communicate how the team’s work affects real people within or outside of the organization.
  • Articulate the business strategy and how your team contributes to it.
  • Set clear expectations with a team charter.
  • Design a team to align with your organization’s strategy.
  • Mitigate unconscious bias in the design and leadership of your team.
  • Empower your team to choose how they accomplish work.
  • Grow and reinforce a team mindset.
  • Provide relevant, personalized, and continuous development opportunities to your team.
  • Continuously offer feedback to your team using a three-step model with follow-up.
  • Develop executive presence.
  • Leverage relationships in your formal and informal networks.
  • Evaluate outcomes and behaviors.
  • Model the right leadership behaviors.

COURSE OVERVIEW 

A procurement strategy documents how your organisation runs its procurement function. It provides an overview of a roadmap for the way your organisation conducts it procurement activity. Documenting your procurement strategy and establishing a review process will help with strategic planning, benchmarking, measuring performance and improving productivity in managing the organisation’s procurement activities. To help the participants expand and enhance their procurement awareness and understanding and develop their skill across the wider procurement scope exploiting their use of business tools and best practice, enabling them to improve their contribution with tangible operational improvements within the organisation setting. 

LEARNING OBJECTIVES 

By the end of the programme, participants will be able to: 

• Explain the full end to end procurement process
• Evaluate fundamental cost and value concepts
• Identify and deliver cost reduction activities
• Understand the most effective ways to evaluate suppliers
• Develop flexible, fit for purpose specifications
• Explain the processes involved with implementing a contract
• Identify the core parts of the contract and explain what each contributes
• Evaluate the cost, value, and risk contribution made by the contracting activity
• Recognise how the contract activity impacts on the corporate profitability
• Categorise and prioritize contract relationships
• Explain the core issues and requirements when contracting in an international market
• Drive continuous improvement endeavors within contracts
• Recognise the need for ethical, transparent, and compliant behavior
• Use business models to improve the performance of the sourcing process
• Deliver high level performance reporting

POTENTIAL ADDED VALUE TO THE BUSINESS

• Lower supplier costs
• Reduced lead-times
• Improved contract management
• Improvement in stakeholder service delivery
• More robust management of supplier relationships
• Fewer contractual conflicts
• Identification and implementation of added value opportunities

COURSE OVERVIEW

With the continued growth of e-commerce and greater emphasis placed on supply chain operations, the warehouse is playing a pivotal role within today’s dynamic supply chain.

Warehouses are central to delivering the correct product and number of items to the right location, on time, in the right condition with the correct paperwork in terms of delivery documentation and invoices. Warehouse Managers are tasked with increasing customer service and reducing costs whilst working with less inventory.

This 2-day workshop takes attendees on a journey from pre-receipt through to despatch covering the latest technology including warehouse management systems, pick and put to light, voice-enabled systems, and RFID. Supported by case studies, videos, and practical examples this course covers the
major aspects of warehouse management including cost reduction, productivity and performance measures, resource planning and warehouse equipment and layout.

LEARNING OUTCOMES

  • By the end of the 2-day training course, delegates will have more knowledge of the above subjects and will be able to introduce various tools and processes into their own warehouses.
  • Participants will learn the key management issues of getting the product to the right customer, at the right place, at the right time, in good condition, with the right paperwork, and at the most economic cost. Participants will also learn the five main tenets of warehouse management – accuracy, cost control, efficiency, safety and security

16 – 17 FEBRUARY 2022

COURSE OVERVIEW
Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally, struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality-related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices, and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

COURSE OBJECTIVE
Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant, holistic IT Risk framework, IT DR process and ISMS:

• Gain practical experience during interactive exercises, discussions and case studies
• Learn to utilise a practical Cyber Incident Response Plan-on- a-Page template and understand the link with broader Enterprise Risk Management (ERM)
• Acquire the necessary expertise to contribute to implementing an ISMS process as specified in ISO 27001
• Learn how to reduce document maintenance efforts
• Gain practical ideas for achieving commitment to IT Risk Management and Information Security at Executive level, as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage the IT Risk, IT DR and InfoSec processes
• Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

COURSE OVERVIEW

Over the course of the workshop, participants will have the opportunity to progress a piece of work they are already working on or they know will be required soon. They will use this work to put the learning into practice in ‘real time’. By the end of the two-day workshop, participants will:

  • Be able to effectively plan their communications
  • Know how to write to be clearly understood
  • Know how to apply effective communication techniques to a variety of business communication mechanisms
  • Be able to apply editing and proofing techniques to effectively critique their work
  • Be confident in developing a leadership communication plan that engages team members
  • Understand the importance of crisis communication planning, and learn the key principles to apply
  • Have the knowledge of how to develop storytelling skills to effectively communicate change and engage their team.

CORPORATE BENEFITS:

  • Creates a dynamic learning and development atmosphere
  • Gives your company a competitive edge
  • Stimulates employees’ interest in improving their skills
  • Motivates your staff to seek improvement and refinement
  • Builds trust and long-term relationships with stakeholders
  • Increases employee retention by fostering engagement
  • Enables a return on your investment in training and development
  • Improves employees’ confidence, strengths and needs
  • Facilitates leaderships advancement

23th – 24th February

COURSE OVERVIEW

2021 cemented a lot of changes in our professional lives. But the most impactful change was how social media became the g-to window to learn, find new career opportunities and grow our brands.

Building a brand is a desire of event business. But the most impressive of all these methods is social media branding and it would be wrong to neglect the power of social media in enabling brand awareness. In fact, social media is one of the most powerful tools to create brand awareness, engagement and traffic.

In a landscape with more competition, content and networks that ever, a succinct strategy gives you the focus needed to say “no” to efforts that don’t serve your goals. It is extremely crucial that you have a comprehensive guide in creating a social media marketing plan.

Beyond the basics of Social Media, this masterclass takes you through writing a social media strategy, developing online campaigns and content plans (both paid and organic), running competitions, key influencer strategies for brands and business, setting up social media monitoring dashboards, understanding the various algorithms and ensuring the effort you’re putting into social media produces tangible results for your business.

TAKE AWAYS FROM THE MASTERCLASS:

  1. The techniques employed by leading brands and businesses and how it improves online engagement
  2. How to combine social media platforms to create strong uniform branding efforts
  3. How to create engaging and interactive content for deployment on platforms
  4. How to measure and analyze data and statistics
  5. The types of social media platforms and their specific benefits and advantages for advanced strategies

COURSE OVERVIEW

2021 cemented a lot of changes in our professional lives. But the most impactful change was how social media became the g-to window to learn, find new career opportunities and grow our brands.

Building a brand is a desire of the event business. But the most impressive of all these methods is social media branding and it would be wrong to neglect the power of social media in enabling brand awareness. In fact, social media is one of the most powerful tools to create brand awareness, engagement and traffic.

In a landscape with more competition, content and networks that ever, a succinct strategy gives you the focus needed to say “no” to efforts that don’t serve your goals. It is extremely crucial that you have a comprehensive guide in creating a social media marketing plan.

Beyond the basics of Social Media, this masterclass takes you through writing a social media strategy, developing online campaigns and content plans (both paid and organic), running competitions, key influencer strategies for brands and business, setting up social media monitoring dashboards, understanding the various algorithms and ensuring the effort you’re putting into social media produces tangible results for your business.

TAKE AWAYS FROM THE MASTERCLASS:

  1. The techniques employed by leading brands and businesses and how it improves online engagement
  2. How to combine social media platforms to create strong uniform branding efforts
  3. How to create engaging and interactive content for deployment on platforms
  4. How to measure and analyze data and statistics
  5. The types of social media platforms and their specific benefits and advantages for advanced strategies

COURSE OVERVIEW

The Robotic Process Automation (RPA) for Business Program is designed to provide learners with insights into the established and emerging developments in RPA and the operational changes automation will bring in the business. The lessons within this course are applicable to multiple industries and dynamic markets.

In this course, you will learn the fundamentals of Intelligent Automation, particularly, Robotic Process Automation (RPA), and how to deploy the technology to support any organization strategy. The course is design to help you gain a better understanding of Robotic Process Automation, using real-life experiences and examples. You will learn about the different types and methods of automation, and how businesses have applied RPA successfully. You will also cover the risks of RPA, and how to design governance frameworks for proper implementation. In addition, you will also learn how change management is crucial for any organisation for a successful RPA adoption in the businesses.

By the end of this course, participants will have a better understanding of Robotic Process Automation in business and be able to incorporate the technology into any business.

COURSE OBJECTIVES

  • Fundamentals of Intelligent Automation, particularly, Robotic Process Automation (RPA), and how to deploy the technology to support any organization strategy,
  • Different types and structured approaches to automating, and how businesses have applied RPA successfully,
  • Cover the risks of RPA, and how to design governance frameworks for proper implementation,
  • How change management is crucial for any organisation for a successful RPA adoption in the businesses.

Course Overview

Customers are important, but they are not Equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organisations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of Key Account Management. We will give delegates a robust, proven and Qualitative approach to classifying customers and then developing appropriate strategies for each.

Identifying accounts with the greatest potential for growth, developing strategies to grow them, building essential customer relationships, and communicating value you can bring to customers are all challenges of growing your key accounts.

At the same time, selling more to existing accounts is one of the most profitable ways to grow sales.

With Key Account Management training, your team will learn a proven process for key account planning to systematically grow their accounts. The proposed workshop builds and addresses specific needs to upgrade and reinforce Personal Branding, Consultative Selling and Client Servicing skills.

 

After attending this workshop, the participants will:

  • Develop a ‘Professional Image’ of world class standards as an Advisor.
  • Create a ‘Service Mindset’ & focus on creating the best-in-class Client Experience.
  • Create a long-lasting, excellent & meaningful relationships with both internal & external customers.
  • Learn how to sell based on needs and how to Create Value.
  • Acquire leading & probing skills in order to understand ‘Clients’ Needs’ better.
  • Practice how to use ‘Benefit Statements’ – when introducing a property.
  • Utilize Up-selling & Cross-selling techniques.
  • Develop Influencing Skills in order to facilitate quick action.
    • Able to Manage Objections & Client Complaints Effectively.

COURSE OVERVIEW

Is your company capable to manage the changes that occur in the corporation? A change in management is not a bizarre subject. It required a correct strategy as change management may directly alter the project, people and may set up your organization and users. Change management can also modify the new milestones, establishing objectives, defining priorities and identifying the limitations for driving excellence in new initiatives. Now, discover how these changes can affect your company?

A perfect and successful plan in change management will reward you with a quicker adoption, user satisfaction and increased efficiency. Therefore, this course will help participants not only receive these benefits but also understand more about how to plan a flawless strategy. The conjunction with that, participants can adapt to the change in the organization without any hesitations. Participants may also take away the knowledge on a comprehensive change model that can be immediately applied to the organization through application exercises, case studies, and interactive modules by our course leaders.

 

COURSE OBJECTIVES

Upon completion of this course, participants will have:

  • A solid grasp of the importance of understanding and managing change from various perspectives.
  • Understand how to approach change positively, realise the drivers for change, and allow them to prepare for what may lie ahead.
  • Theories relating to change will be explored and demonstrated to allow individuals to take away methods to best manage processes related to change.
  • Whilst change should be seen as positive, there will be risks, resistance and turbulence. The course will explain aspects relating to these areas, as well as tools and techniques to help manage them in a professional and effective way.

COURSE OVERVIEW

The future vision, goals and objectives of any organization are well connected with the strategic planning made by the organizational leaders. The planning is always expected to be successful. However, how does the success can lead to the positive outcome? Do we need the expert leader? Or do we need a good strategy? Since 90s, research revealed that any business will able to set an overall goal with a good strategic planning management. With a perfect strategic planning, leader may able to develop a plan to achieve the goals – hence take a credit for that.

Participants enrolled in this course will able to understand and manage to build a successful strategy and workplace plans with the practical tools, concepts, and techniques of strategic planning. The course will also briefly explain on the strategic planning for businesses in which flexibility and constant learning are the most important thing. The main emphasis of this course is the strategy that will be used, especially in the current real-world. Each participant will have the opportunity to create a strategic plan and learn how to implement it in practice.

This two-day strategic planning management course workshops will help you to learn and develop the key components of the strategic planning system, and benefits your company visions, goals and objectives.

COURSE OBJECTIVES

Upon completion of this course, delegates will have an understanding on:

  • The importance of strategic planning, how this should align with an organisation’s vision, and the tools and techniques required to best conduct strategic planning.
  • Gaining an awareness of the external factors, industry competition as well as an organisations’ strengths and opportunities will be covered to allow the delegates to learn how to assess whether a plan is likely to be viable or not.
  • The importance of creating and presenting a business plan to achieve buy-in to a plan will be explored to allow individuals to gain the skills to write a plan and deliver it whilst managing any resistance that may arise.
  • Objectives need to be SMART and this will be explained to allow individuals to gain a knowledge of how to link goals and objectives to the plan, and allow them to be monitored and measured.
  • Finally, and often an area that is forgotten, the importance of reviewing the strategic planning will be discussed, along with an explanation of what can be learned from this process.

COURSE OVERVIEW

The rate of change in the world today is bigger and faster than ever before. Every organisation and business that wants to be future-ready requires a digital strategy to transform and be relevant in the days and years ahead. There are many factors to consider as we plan how we reshape ourselves, our workplaces, our industries, our communities and our world. Key considerations include processes and workflows, communications and technology.

Without a doubt, we are entering a new era of hybrid work. Change can be daunting for people, especially when they feel insecurity about their livelihoods and unfamiliar technology that is on the horizon. The challenge and opportunity in this digital revolution is how to transform in a sustainable manner for our organisations to survive and thrive and to take our workers, suppliers and customers with us on the journey.

KEY TAKEAWAYS FROM MASTERCLASS:

  1. Understand about the challenges and opportunities in the digital transformation journey
  2. Discover suitable technologies and benefits of different types of business processes and technologies
  3. Map out the internal and external workflows, systems and communications
  4. Design a digital communications strategy
  5. Analyse your organisation for digital transformation strategy
  6. Design a digital transformation strategy for systems recommendation, implementation and evaluation

(28-29 MARCH 2022)

COURSE OVERVIEW

Security is extremely important for all businesses and organizations, and one important part of organizational security is supply chain security. Companies who do not take supply chain security seriously leave themselves vulnerable to potentially devastating attacks.

Supply chains face a broad range of internal and external threats, ranging from physical threats to cybersecurity threats. The physical threats are perhaps the most obvious ones and can occur at any point along the supply chain.  Examples include terrorists disrupting a supply chain by attacking oil infrastructure, theft, and even piracy. In today’s highly technical world, supply chains are at a greater risk than ever before from a wide range of increasingly sophisticated and hard to identify cyberattacks. 

This fast-paced course is intended to provide an opportunity to explore the various supply chain risk and security elements and explore ways to address threats and risks in an ever-changing and more complex supply chain environment. Discussions will include recent supply chain events and provide an opportunity to share approaches to building more secure supply chains.

Learning Objectives

 Review today’s rapidly changing supply chain risk environment

  • Explore the shared interest of supply chain management, business continuity management, and risk management
  • Identify internal and external dependencies for mitigating and responding to supply chain risks
  • Understand the importance of full inclusion of the supply chain business continuity planning
  • Identify ways to avoid risky suppliers, vendors, and outsourcing companies
  • Explore ways to identify, mitigate, respond to, and recover from supply chain disruptions and disasters

(29 – 30 MARCH 2022)

COURSE OVERVIEW

The decision on whether to outsource a company’s logistics operations can be key to supply chain success. This 2-day workshop is a complete guide to best practices in logistics outsourcing, covering everything from the decision-making process as to whether to outsource or not through to managing an outsourced relationship. Supported by case studies, surveys, classwork and exercises, the course considers many aspects of outsourcing including benchmarking, decision tables, requests for proposals and invitations to tender, open book versus closed book contracts, contract implementation, service level agreements, key performance indicators and supplier management.

Why you cannot miss this event:

The decision to outsource or remain in-house in terms of logistics operations can be integral to the success of modern supply chains. Delegates will get an insight into the advantages and disadvantages of logistics outsourcing and the differences between the main players – 3PLs and 4PLs.

Companies are constantly under pressure to reduce costs and improve customer service.

This workshop will assist companies to assess the advantages and disadvantages and decide whether outsourcing can lead to improved customer service and lower costs at the risk of losing control.

With helpful tools, hints and up-to-date information, this workshop provides an invaluable resource for anyone thinking of outsourcing their logistics operations.

COURSE OVERVIEW

Creating clever social & digital marketing campaigns to keep your brand front of mind does not guarantee an increase in revenue. It just means you are remembered for a while. More than ever before we are searching, connecting and buying online through conscious choices that resonate with our personal values.

For companies to maintain relevancy as competition becomes more global, they must create a digital and social media brand representation that connects with their ideal consumer’s expectations and develops a loyal relationship. To become the consumer’s choice a company must learn how to digitally communicate and socially interact with their consumers in a humanized manner.

COURSE OBJECTIVES

In this 2-day course you will:

Understand the value in humanizing your company brand digitally & socially
Define your company’s ideal consumer
Establish a company ‘human’ branding guide
Recognise how to establish commercial & social collaborations to create industry authority
Map out a digital marketing strategy to develop industry influence through search results
Identify practical tools to assist streamlining digital and social communications
Develop a content marketing plan to elevate industry leadership
Learn how to maintain relevancy and strengthen consumer loyalty

20 – 21 APRIL 2022

COURSE OVERVIEW

Smart Manufacturing is to improve manufacturing performance aspects through Digital Transformation. This workshop is determined to o-create new value for solving customers’ problems while cultivating a long-term partnership to achieve customers’ smart manufacturing goals.

Industry 4.0 and Smart Manufacturing – What is it, how does it help your business, and how can you deploy this technology to enhance your existing manufacturing processes and take advantage of this new revolution in manufacturing?

In this virtual workshop we will step through various ways to make a connection to your shop floor assets in order to start extracting manufacturing data. We will showcase how various devices and applications can convert your existing manufacturing systems into smart machines. Find out what needs to be in place to maximize benefits, see an example of what’s involved in installing an edge device to a machine tool, setup a simple monitoring project and see an example of how the data can be used for machine performance monitoring or predictive maintenance.

Learning Objectives 

By the end of the programme, participants will be able to:

  • De-mystify Digital Transformation and need for adapting it early
  • Gain insights into the disruptive trends and their impact on your business
  • Understand the Industry 4.0 framework & the role of enabling technologies
  • Understand industry proven transformation tools and frameworks
  • Upskill the workforce to lead in the Digital world
  • Align workforce towards consistent vision of Smart manufacturing
  • Learn to solve business problems through digital solutions

20 – 21 APRIL 2022

COURSE OVERVIEW

With the continued growth of e-commerce and greater emphasis placed on supply chain operations the warehouse is playing a pivotal role within today’s dynamic supply chain.

Warehouses are central to delivering the correct product and number of items to the right location, on time, in the right condition with the correct paperwork in terms of delivery documentation and invoices. Warehouse Managers are tasked with increasing customer service and reducing costs whilst working with less inventory.

This 2-day workshop takes attendees on a journey from pre-receipt through to despatch covering the latest technology including warehouse management systems, pick and put to light, voice enabled systems and RFID.

Supported by case studies, videos and practical examples this course covers the major aspects of warehouse management including cost reduction, productivity and performance measures, resource planning and warehouse equipment and layout.

In this course, through case studies, videos, examples and exercises you will:

  • Understand the role and functions of the warehouse in today’s supply chain
  • Discover the many different types of warehouses and how to develop an appropriate warehouse strategy and network for your business, including the outsourcing process.
  • Evaluate warehouse operations, procedures and processes
  • Evaluate the different types of materials handling equipment and storage systems
  • Understand how, from receiving to despatch, all operations can be performed with greater efficiency using technology and manpower in the most efficient and effective ways, including the functionality of a warehouse management system for planning, monitoring and control.
  • Use lean processes to improve operations leading to increased efficiency and lower costs
  • Understand how technology can be used to best advantage in the warehouse
  • Learn from case studies as to how other companies have improved their operational productivity and delivery performance using the latest technologies and equipment for warehouse planning, materials handling and storage
  • Understand warehouse cost management and learn how to introduce performance controls
  • Analyse the potential sources of cost in the warehouse and their relationship to performance.
  • Gain hands-on practice in calculating key performance indicators and identify the most effective way to present your analysis.
  • Understand the importance of health and safety and security within the warehouse
  • View, via a number of videos, the technologies currently being introduced into today’s warehouses

COURSE OVERVIEW

Would you like to re-vamp your BCP with the latest techniques, to be ready for threats such as natural disasters, pandemics, floods, building fires/collapses, cyber-attacks, physical security incidents and supply chain disruptions?

COVID-19 was a slow-onset scenario… we all had some time to think it through and make things ready, such as work from home provisions. The networks and IT systems stayed mostly up and there were no major staff losses in most organisations.

Your BCP, however, needs to cater for fast-onset scenarios too. This workshop includes regional examples of natural disasters, related supply chain impacts and other practical case studies.

Learn from a leading global expert about advanced BCP techniques and proven methods to prepare a hands-on BCP.

Excellent take-home value including free templates

Various world-class templates will be provided by the consultant during the course, for example:

  • Risk Assessment (including Pandemic threat, Cyber Risk and other threats)
  • BCP-on-a-page
  • BCP team structure (including Crisis Management team, Disruption Assessment Team etc)
  • Performing a mini-audit on your plan based on ISO 22301, the global BCP standard
  • Documenting a test plan, scenario and detailed script for your next BCP test/rehearsal.

COURSE OVERVIEW

Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

Excellent take-home value including free templates

Various world class templates will be provided by the consultant during the course, for example:

  • IT Risk Register (including Cyber Risk, IT Operational Risks and other threats)
  • Templates for building a scenario and detailed script to conduct an IT Disaster Recovery and/or Cyber-attack simulation exercise
  • Checklist for conducting a mini-audit on your process based on ISO 27001, the global ISMS standard

These, as well as the trainer slides, will also be provided to delegates electronically after the workshop.

21 – 22 JUNE 2022

COURSE OVERVIEW

Major Emergency Response Leaders need access to the right information, at the right time, and at the right level of detail to make the right decisions. The value of good crisis leadership is critical – It is accepted that the increasing range of potential incidents and emergencies that could affect the business, disrupt production, and affect global reputations are becoming increasingly complicated.

The outcomes of our decisions — either positive or negative — can impact others. In most cases, the decisions go unnoticed because their impact is local or personal with minimal impact on others. In some cases, however, individual or group decisions can have a significant impact not only on the decision-makers but also on the lives of many others.  In the Petro Chemical Industry, this is particularly true when such decisions contribute directly or indirectly to disastrous outcomes, including loss of life, asset damage, environmental releases, and/or financial losses.

This course will feature:

  • How to be successful in the Four critical areas of Emergency Response
  • Utilising the Five Levels of Leadership to get the maximum from your Teams
  • Fourteen characteristics you need to learn to be an effective Crisis Leader
  • Rapidly establishing options, making judgements, redefining standards
  • Analysis of the human factor, psychological readiness, discipline & leadership
  • The 7 Steps in the decision-making process & styles
  • Cognitive biases and attributes of the effective decision-maker

What are the Goals?

By the end of this training course, participants will be able to:

  • Acquire in-depth knowledge of Strategic Crisis Management
  • Develop strategies so you and your team respond efficiently and effectively
  • Analyse the Five deadly leadership behaviours in a Crisis
  • Adopt the Six winning strategies in a crisis
  • Analyse your personal attributes, relate them to your decision-making style
  • Apply a model for problem-solving and decision making to emergency management scenarios

28-29 JUNE 2022

COURSE OVERVIEW:

 

We regularly work with senior leadership teams to develop or improve strategies that will help them maintain their current competitive advantage, find new sources of competitive advantage, and sustain long-term growth.

Strategy development does not need to be complicated. It is, however, important, to discuss, debate, and create plans using a proven strategy development framework. We always begin the strategy-development process with an assessment and thorough analysis of the organization so that we understand the client’s background and challenges, as well as the key factors that have led to their success to this point in time. This process also helps us discover the dominant thought patterns in the firm or functional areas and the assumptions people make about the following areas:

  • The organization’s current direction
  • The organization’s infrastructure
  • The predominant point of view about the organization’s competitors and suppliers
  • The level of risk and opportunities present in the internal/external business environment
  • The relationship with customers and what they think about the organization’s ability to meet their current and future needs

 

COURSE OBJECTIVES:

  1. Align business units and functions around a clearly defined strategy.
  2. Apply fundamental strategy concepts and principles to create a corporate strategy and plan that creates value for the organization and functional units
  3. Set strategic direction for their business that contributes to, and aligns with, the organisation’s vision mission and values!
  4. Articulate a clear and compelling strategic direction to their team, cascade the strategy, and leverage core capabilities around the corporate and functional strategy.
  5. Create or enhance, a competitive advantage for the organization by building strategies to ensure each business function adapts as the organization and makeshifts.
  6. Increase their strategic awareness and combine it with their operational experience.
  7. Ensure, that whatever their role in the business remains relevant and adds long-term value to the organization whilst aligning with corporate strategy.
  8. Align business operations, their systems, people, processes in line with strategic priorities so measurement and evaluation of performance are simple and easy to do
  9. Utilize strategic thinkingand leadership practices with operational and strategic initiatives.
  10. Communicate strategic initiatives to all relevant levels within your organisation – “2-way communication!”

5-6 JULY 2022

Program overview

Customers are important, but they are not Equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organisations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of Key Account Management. We will give delegates a robust, proven and Qualitative approach to classifying customers and then developing appropriate strategies for each.

Identifying accounts with the greatest potential for growth, developing strategies to grow them, building essential customer relationships, and communicating value you can bring to customers are all challenges of growing your key accounts.

At the same time, selling more to existing accounts is one of the most profitable ways to grow sales.

With Key Account Management training, your team will learn a proven process for key account planning to systematically grow their accounts. The proposed workshop builds and addresses specific needs to upgrade and reinforce Personal Branding, Consultative Selling and Client Servicing skills.

After attending this workshop, the participants will:

 

  • Develop a ‘Professional Image’ of world class standards as an Advisor.
  • Create a ‘Service Mindset’ & focus on creating the best-in-class Client Experience.
  • Create a long-lasting, excellent & meaningful relationships with both internal & external customers.
  • Learn how to sell based on needs and how to Create Value.
  • Acquire leading & probing skills in order to understand ‘Clients’ Needs’ better.
  • Practice how to use ‘Benefit Statements’ – when introducing a property.
  • Utilize Up-selling & Cross-selling techniques.

• Develop Influencing Skills in order to facilitate quick action.
• Able to Manage Objections & Client Complaints Effectively

20-21 JULY 2022

Conference Overview:

In the aftermath of the Covid-19 Pandemic and the advancement of technology. The rapid adoption of all things digital across countries and industries is shown as a consumer are changing how they live and work in response to this rapidly evolving Covid-19 crisis, leaving little choice for business but to embrace digital approaches such as search engines, social media.

Marketers today have faced an inevitable range of obstacles over the past two years in the ever-changing environment of the internet, especially for a business that focuses more on physical-world offerings before the pandemic. It is important for marketers to have an understanding of digital marketing strategies and familiarize themselves with the key technologies underlying them.

Beyond the basics of Digital Marketing theory which can be gotten from the textbook, DigiBranCon 2022 set you up for success in a user heavy digital world through our Top keynote speaker, case studies, strategy sharing sessions, and networking.

Deep dive into real-life sharing of experience on Digital Marketing strategy, developing online campaigns and effective content plans and curation, building brand loyalty, communicating your brand’s values to the targeted consumers, ways to turn crisis comm into an opportunity, understanding the various algorithms on consumer thinking and learn how to succeed and thrive as a marketer with and more to achieve growth in the coming year and beyond!

 

DigiBranCon 2022 is designed for you to…

  • Stay afloat as a marketer in a digital world through effective content creation and curation.
  • Build brand loyalty and increase customer lifetime value through establishing trust between your brand and the consumer
  • Learn the techniques employed by leading brands and businesses to launch products or services in a new market.
  • Develop a comprehensive content marketing strategy to communicate your brand’s values to the targeted consumers, creating an authentic story that resonates with your audience.
  • Analyze and segment your customer to create an effective brand marketing campaign making consumers hard to ignore from the buzz created.
  • Gained insight into what consumers are looking for from a social platform business.
  • Handle and exercise a crisis communications plan, building a strategy that will weather any storm

26 – 28 JULY 2022

COURSE OVERVIEW

With the continued growth of e-commerce and greater emphasis placed on supply chain operations the warehouse is playing a pivotal role within today’s dynamic supply chain.

Warehouses are central to delivering the correct product and number of items to the right location, on time, in the right condition with the correct paperwork in terms of delivery documentation and invoices. Warehouse Managers are tasked with increasing customer service and reducing costs whilst working with less inventory.

This 2-day workshop takes attendees on a journey from pre-receipt through to despatch covering the latest technology including warehouse management systems, pick and put to light, voice enabled systems and RFID.

Supported by case studies, videos and practical examples this course covers the major aspects of warehouse management including cost reduction, productivity and performance measures, resource planning and warehouse equipment and layout.

In this course, through case studies, videos, examples and exercises you will:

  • Understand the role and functions of the warehouse in today’s supply chain
  • Discover the many different types of warehouses and how to develop an appropriate warehouse strategy and network for your business, including the outsourcing process.
  • Evaluate warehouse operations, procedures and processes
  • Evaluate the different types of materials handling equipment and storage systems
  • Understand how, from receiving to despatch, all operations can be performed with greater efficiency using technology and manpower in the most efficient and effective ways, including the functionality of a warehouse management system for planning, monitoring and control.
  • Use lean processes to improve operations leading to increased efficiency and lower costs
  • Understand how technology can be used to best advantage in the warehouse
  • Learn from case studies as to how other companies have improved their operational productivity and delivery performance using the latest technologies and equipment for warehouse planning, materials handling and storage
  • Understand warehouse cost management and learn how to introduce performance controls
  • Analyse the potential sources of cost in the warehouse and their relationship to performance.
  • Gain hands-on practice in calculating key performance indicators and identify the most effective way to present your analysis.
  • Understand the importance of health and safety and security within the warehouse

15 August 2022

In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success. Various forms of risk are part of an organisation’s daily processes, for example, strategic risk, compliance risk, financial risk, technology risk and people risk. The latter is what this interactive workshop is all about, i.e. managing the potential impacts on your key staff, its productivity and reliability.

In this interactive workshop, you will develop the competency to master a model for implementing an HR Risk Management process throughout your organisation using the ISO 31000:2018 standard as a reference framework. Through various practical exercises, you will acquire the necessary knowledge and skills to perform an effective HR Risk Assessment and manage related risks in time by being familiar with their lifecycle.

During this training, we will share thoughts on the process model recommended in the ISO 31000 general Risk Management standard, and how organisations may use the standard.

Features

  • Highly engaging tools will be used (e.g. ‘sticky note exercises and team-based assignments) to create an optimal learning experience for all participants
  • A complimentary HR Risk Assessment template (normally commercially payable) will be provided during the workshop
  • The content is relevant across industries, to private and public organisations – small or large
  • The case studies we will discuss come from a range of different sectors such as banking, IT, telecommunications, logistics, manufacturing, energy, government, insurance and other industries. A pre-program questionnaire sent to participants will enable targeted customisation of case studies aligned to your specific field of interest.
  • Video materials may be added to the exercises, followed by discussion and analysis
  • Discussions and practical exercises to play with the learned material will be part of this interactive workshop
  • Depending on delegate needs, an HR Risk Appetite determination exercise is also part of the program.
  • Note that no prerequisites exist for the workshop.

Why do you need a world-class HR Risk Management framework/process in your organisation?

  • Gaining competitive advantage by having an excellent and reliable workforce
  • Improving the capability of your organisation to respond effectively to identified HR crises/threats
  • Ensuring common terminology/language about HR Risk Management across your organisation
  • Enhancing motivation of your teams to perform well in regards to implementing HR Risk treatment options
  • Providing shareholders, customers, employees, 3rd party suppliers, partners and the general public with confidence in your business
  • Increase control over broader Risk Management and improve ability to measure progress and continually improve the process.

Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant HR Risk Management process.

  • Gain practical experience during interactive exercises, discussions and case studies
  • Learn to utilise a practical HR Risk Assessment template and understand the link with best practice business continuity planning
  • Acquire the necessary expertise to contribute to implementing a HR Risk Management process in accordance with ISO 31000
  • Learn how to reduce efforts to maintain HR Risk Management documentation
  • Gain practical ideas for achieving commitment to HR Risk Management at Executive level as well as all other levels of your organisation
  • Know the concepts, approaches, standards, methods and techniques allowing to effectively manage a HR Risk Management process
  • Key Performance indicators (KPIs) and Key Risk Indicators (KRIs)
  • Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

16 – 17 AUGUST 2022

In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success.

In this interactive workshop, you will develop the competency to master a model for implementing Risk Management processes throughout your organisation using the ISO 31000:2018 standard as a reference framework. Based on practical exercises, you will acquire the necessary knowledge and skills to perform an effective Risk Assessment and manage risks in time by being familiar with their lifecycle.

During this training, we will present the ISO 31000 general Risk Management standard, the process model it recommends, and how organisations may use the standard.

Features

  • Highly engaging tools will be used (e.g. digital ‘sticky note’ exercises and online whiteboard assignments in virtual break-out rooms) to create an optimal learning experience for all participants
  • A complimentary Risk Matrix template (normally commercially payable) will be provided during the workshop
  • The content is relevant across industries, to private and public organisations – small or large
  • The case studies we use will come from a range of different sectors such as banking, IT, telecommunications, logistics, manufacturing, energy, government, insurance and other industries. The pre-program questionnaire sent to participants will enable targeted customisation of case studies aligned to your specific field of interest.
  • Video materials may be added to the exercises, followed by discussion and analysis
  • Discussions and practical exercises to play with the learned material will be part of this interactive workshop
  • Depending on delegate needs, a risk appetite determination exercise is also part of the program.
  • Note that no prerequisites exist for the workshop.

Why do you need a world class Risk Management framework/process in your organisation?

 

  • Meeting regulatory requirements
  • Achieving insurance premium discounts
  • Gaining competitive advantage when responding to Requests for Tender/Proposal (RfPs)
  • Improving the capability of your organisation to respond effectively to identified threats
  • Providing shareholders, customers, employees, 3rd party suppliers, partners and general public with confidence in your business
  • Ensuring common terminology/language about Risk Management across your organisation
  • Enhancing motivation of your teams to perform well in regards to implementing Risk Controls
  • Increase control over Risk Management and improve ability to measure progress and continually improve the process.

Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant, holistic Risk Management process.

  • Gain practical experience during interactive exercises, discussions and case studies
  • Learn to utilise a practical Risk Matrix and understand the link with best practice Business Continuity Planning (BCP)
  • Acquire the necessary expertise to contribute to implementing a Risk Management process as specified in ISO 31000
  • Learn how to reduce Risk Management document maintenance efforts
  • Gain practical ideas for achieving commitment to Risk Management at Executive level as well as all other levels of your organisation
  • Know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Risk Management process
  • Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

16- 17 AUGUST 2022

Successful competition in a global market requires leading companies to effectively and efficiently manage their supply chains. Understanding and developing practices and processes that enhance lean systems, organisational agility, product development, innovation and sustainable operations are all part of engaging in that competition. In the breakthrough course, delegates will experience everything that corporate decision-makers need to know to create value and competitive advantage from their supply chains.

This workshop will assist companies to acquire specialized knowledge and gaining competence in effective supply chain practices of an organization. With helpful tools, hints and up-to-date information, this workshop provides an invaluable resource for anyone attending.

Learning Objectives

By the end of the programme, participants will be able to:

  • Determine the main configuration components and apply the criteria of a good supply chain strategy
  • Align supply chain with business strategy, customer need, and the power position
  • Apply the models and academic theories in a real-life situation
  • Build effective digital supply chain management in the era of digital transformation
  • Understand the supply chain relationship management
  • Take a measurement and continuous improvement in supply chain management

18 – 19 AUGUST 2022

Would you like to re-vamp your BCP with the latest techniques, to be ready for threats such as natural disasters, pandemics, floods, building fires/collapses, cyber-attacks, physical security incidents and supply chain disruptions?

COVID-19 was a slow-onset scenario… we all had some time to think it through and make things ready, such as work from home provisions. The networks and IT systems stayed mostly up and there were no major staff losses in most organisations.

Your BCP, however, needs to cater for fast-onset scenarios too. This workshop includes regional examples of natural disasters, related supply chain impacts and other practical case studies.

Learn from a leading global expert about advanced BCP techniques and proven methods to prepare a hands-on BCP.

Practical case studies and world-class templates

During this highly interactive program, you will come away knowing you’ve validated your existing plan against the latest lessons learned or started to build a practical BCP from scratch. Various real-life examples will include ‘the good, the bad and the ugly’ which we will review and from which we will learn useful tactics.

You may have found that COVID-19 enhanced the awareness to have a properly developed, communicated and tested Business Continuity Plan (BCP).   The case studies we use in this workshop will come from a range of different sectors such as banking, IT, telecommunications, logistics, manufacturing, energy, government, insurance and other industries.  A pre-program questionnaire will be sent to participants to enable targeted customisation of case studies aligned to their specific field of interest.

Apart from the facilitator highlighting various examples, video materials can be used followed by discussion and analysis.

Discussions and practical exercises to play with the learned material will be part of this interactive workshop.

Depending on delegate needs, a boardgame assisting in how to build winning Business Continuity Teams is also part of the course.

Excellent take-home value including free templates

Various world-class templates will be provided by the consultant during the course, for example:

  • Risk Assessment (including Pandemic threat, Cyber Risk and other threats)
  • BCP-on-a-page
  • BCP team structure (including Crisis Management team, Disruption Assessment Team etc)
  • Performing a mini-audit on your plan based on ISO 22301, the global BCP standard
  • Documenting a test plan, scenario and detailed script for your next BCP test/rehearsal.

These will also be provided to delegates electronically after the workshop.

18 – 19 AUGUST 2022

A procurement strategy documents how your organisation runs its procurement function. It provides an overview of a roadmap for the way your organisation conducts it procurement activity. Documenting your procurement strategy and establishing a review process will help with strategic planning, benchmarking, measuring performance and improving productivity in managing the organisation’s procurement activities.

To help the participants expand and enhance their procurement awareness and understanding and develop their skill across the wider procurement scope exploiting their use of business tools and best practice, enabling them to improve their contribution with tangible operational improvements within the organisation setting.

Learning Objectives

 

By the end of the programme, participants will be able to:

  • Explain the full end to end procurement process
  • Evaluate fundamental cost and value concepts
  • Identify and deliver cost reduction activities
  • Understand the most effective ways to evaluate suppliers
  • Develop flexible, fit for purpose specifications
  • Explain the processes involved with implementing a contract
  • Identify the core parts of the contract and explain what each contributes
  • Evaluate the cost, value and risk contribution made by the contract activity
  • Recognise how the contract activity impacts on the corporate profitability
  • Categorise and prioritise contract relationships
  • Explain the core issues and requirements when contracting in an international market
  • Drive continuous improvement endeavours within contracts
  • Recognise the need for ethical, transparent and compliant behaviour
  • Use business models to improve the performance of the sourcing process
  • Deliver high level performance reporting

 

Potential Added Value to the Business

  • Lower supplier costs
  • Reduced lead-times
  • Improved contract management
  • Improvement in stakeholder service delivery
  • More robust management of supplier relationships
  • Fewer contractual conflicts

Identification and implementation of added value opportunities

13-14 SEPTEMBER 2022

19 -20 SEPTEMBER 2022

COURSE OVERVIEW

Unlocking the world of data to help drive high-performing marketing campaigns and increase data-driven decision-making. This 2-day workshop is intended for experienced marketers who want to build on their marketing knowledge to make better data-driven decisions. Over the two days, we will cover attribution modelling, statistical significance, and communicating data utilising leading platforms and tools to simplify your processes. This workshop will impart intermediate to advanced marketing knowledge that you can use in your daily work.

COURSE OBJECTIVES

  • Hands-on experience with data-driven decision-making and analytics: Key metrics and how they help
  • An understanding of how advanced google analytics use cases work
  • Knowledge of website analytics and what it can tell us
  • Understanding how to draw insights from the data
  • Utilising Data to tell a story through marketing campaigns

21-22 SEPTEMBER 2022

COURSE OVERVIEW

Understanding the key methodologies and tactics to grow your business through social media platforms.

This 2-day workshop is intended for marketers and social media professionals who want to grow their audiences (and revenue) through their chosen social media profiles. You’ll be taken through how to understand social media platforms and learn how to develop and implement an actionable social media strategy catered for growth. You’ll learn how to structure your social media efforts, captivate your audience on each social media platform, and build brand awareness and loyalty.

TAKEAWAYS FROM THE MASTERCLASS:

  • The techniques employed by leading brands and businesses and how it improves online engagement
  • How to combine social media platforms to create strong uniform branding efforts
  • How to create engaging and interactive content for deployment on platforms
  • How to measure and analyse data and statistics
  • The types of social media platforms and their specific benefits and advantages for advanced strategies

COURSE OBJECTIVES

At the end of the masterclass, participants will:

  • Learn how to develop and implement a social media strategy
  • Create an elevator pitch that clearly defines your brand, audience and key differentiator
  • Define and track the KPIs most relevant to your business
  • Describe the difference between major social media platforms
  • Identify which platforms to use for your business
  • Explain the difference between publishing, listening, and reporting tools
  • Create a weekly content calendar for your business

21 -23 SEPTEMBER 2022

Organisations had to rethink their communication strategies as they evolved over time. Corporate communication may come in many forms. There’s internal corporate communication – the flow of information, news and conversation between different parts of the business and up and down hierarchies. And then there’s external communication, with customers, partners and clients. A business communication strategy takes all these various avenues into account and offers a single vision to set out what, how, when, and why people should communicate. A good communication strategy needs to line up with the overall business strategy. If you’re focused on your primary goals, it’s much easier to understand how communication fits into the big picture and how you can achieve your objectives. Bearing this in mind, it’s a good idea to get everyone involved from the start. You can do this by taking stock of the current state of communications in your organisation.  

However, things change when a crisis is involved within your company. You may not be able to control the crisis—whether it’s a life- or environment-threatening disaster (like an oil spill) or a reputational risk (like accusations of fiduciary mismanagement)—but you can control your response.

Over the course of the workshop, participants will have the opportunity to progress a piece of work they are already working on or they know will be required soon. They will use this work to put the learning into practice in ‘real-time.

By the end of the 3 days’ workshop, participants will:

  • Be able to effectively plan their communications
  • Know how to write to be clearly understood
  • Know how to apply effective communication techniques to a variety of business communication mechanisms
  • Be able to apply editing and proofing techniques to effectively critique their work
  • Be confident in developing a leadership communication plan that engages team members
  • Understand the importance of crisis communication planning, and learn the key principles to apply
  • Have the knowledge of how to develop storytelling skills to effectively communicate change and engage their team.
  • Know how to develop crisis management plans
  • Have an understanding of types of crises, and ways to prepare and respond
  • Know how to communicate during and after a crisis with a variety of audiences, including media, employees, and customers

28 – 29 SEPTEMBER 2022

COURSE OVERVIEW:

We regularly work with senior leadership teams to develop or improve strategies that will help them maintain their current competitive advantage, find new sources of competitive advantage, and sustain long-term growth.

Strategy development does not need to be complicated. It is, however, important, to discuss, debate, and create plans using a proven strategy development framework. We always begin the strategy-development process with an assessment and thorough analysis of the organization so that we understand the client’s background and challenges, as well as the key factors that have led to their success to this point in time. This process also helps us discover the dominant thought patterns in the firm or functional areas and the assumptions people make about the following areas:

  • The organization’s current direction
  • The organization’s infrastructure
  • The predominant point of view about the organization’s competitors and suppliers
  • The level of risk and opportunities present in the internal/external business environment
  • The relationship with customers and what they think about the organization’s ability to meet their current and future needs

 

COURSE OBJECTIVES:

  1. Align business units and functions around a clearly defined strategy.
  2. Apply fundamental strategy concepts and principles to create a corporate strategy and plan that creates value for the organization and functional units
  3. Set strategic direction for their business that contributes to, and aligns with, the organisation’s vision mission and values!
  4. Articulate a clear and compelling strategic direction to their team, cascade the strategy, and leverage core capabilities around the corporate and functional strategy.
  5. Create or enhance, a competitive advantage for the organization by building strategies to ensure each business function adapts as the organization and makeshifts.
  6. Increase their strategic awareness and combine it with their operational experience.
  7. Ensure, that whatever their role in the business remains relevant and adds long-term value to the organization whilst aligning with corporate strategy.
  8. Align business operations, their systems, people, processes in line with strategic priorities so measurement and evaluation of performance are simple and easy to do
  9. Utilize strategic thinkingand leadership practices with operational and strategic initiatives.
  10. Communicate strategic initiatives to all relevant levels within your organisation – “2-way communication!”

Learning outcomes, benefits and tools/techniques from the workshop:

  • A clear roadmap for the next 12 months using your strategy document developed from the workshop
  • A communication plan to cascade the message to all relevant stakeholders
  • Enhanced team alignment
  • Cleary defined success metrics
  • A robust framework and methodology to follow to develop a clear and concise plan that links strategic plan with operational delivery
  • How to identify and involve your key people in the organisation, responsible for delivering the strategic and operational outcomes as outlined in your plan
  • An execution plan with owners and milestones
  • Apply the tools and lessons learned immediately in your organisation