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Past Events

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14 – 15 April 2021
21 – 22 April 2021
23 – 24 June 2021

COURSE OVERVIEW

There is no denying the fact that social media has become a necessary part of a business marketing strategy, with customers and clients relying on brands and products to have visibility and transparency online. With this expectation firmly embedded in the minds of the consumer, it is vital for businesses and brands to utilise the very latest techniques and principles in social media to keep ahead of the competition.

Social media initiatives don’t start when you register a Facebook or Twitter account and start posting announcements, it begins much sooner. In this workshop, you’ll be taken through a 6-step methodology that will help guide your efforts to develop an actionable social media strategy. You’ll learn how to structure your social media efforts, deploy your resources, and ultimately launch a social media campaign that is professional and provides results you’ll be able to interpret and understand.

COURSE OBJECTIVES

  • Learn how to develop and implement a social media strategy
  • Create an elevator pitch that clearly defines your brand, audience and key differentiator
  • Define and track the KPIs most relevant to your business
  • Describe the difference between major social media platforms
  • Identify which platforms to use for your business
  • Explain the difference between publishing, listening, and reporting tools
  • Create a weekly content calendar for your business

TAKE AWAYS FROM THE MASTERCLASS:

  • The techniques employed by leading brands and businesses and how it improves online engagement
  • How to combine social media platforms to create strong uniform marketing campaigns
  • How to create engaging and interactive content for deployment on platforms
  • How to measure and analyze data and statistics
  • The types of social media platforms and their specific benefits and advantages for advanced strategies

28 – 29 April 2021
2 – 3 June 2021

Many businesses have relied on traditional forms of marketing for years to broadcast their messages to a wide audience. but with people avoiding close contact, most traditional marketing channels have a much smaller audience than they did pre-pandemic.

Meanwhile, because they’re not leaving home as much, people are spending way more time online than ever before. Internet usage soared 25$ within a few days in mid-march as the pandemic started forcing people into lockdown, and since then, we’ve been visiting websites, video chatting, streaming, video gaming, and connecting on social media in record-breaking numbers.

 

Therefore, investing in digital marketing – whether its online ads, social media, blogging, or all of the above – is a no-brainer when your target audience is spending a large amount of time every day online.

This program would be extremely suitable for professionals and business owners and will greatly benefit those who are looking to grow their company through investing time and/or money in digital marketing and increasing their presences in the virtual world.

The program will focus on intermediate to advanced marketing topics, but people who do not work in marketing will be provided with background reading which will bring them up to speed.

Gain essential fluency to succeed as a marketer in the digital age. Growth minded professionals and entrepreneurs can leverage versatile skills to execute digital marketing campaigns, win customers, and collaborate with agencies.

 

KEY BENEFITS

  • Explain the objective – first framework and its importance for digital marketers in creating successful campaigns
  • Write a SMART objective for a digital marketing strategy
  • Choose the right KPI and actionable metrics for your company
  • From Social Media, to content marketing to SEO and paid search, select the channel for your campaign based on objective and target audience and learn best practice + how they work
  • Apply best practices to design the creative for your digital marketing strategy, to be deployed via social media, content marketing and other digital channels.
  • Choose an element of your campaign to test.

4 – 5 May 2021


COURSE OVERVIEW

Many businesses want to ramp up their video marketing, but to say it can be intimidating would be an understatement. When it comes to content, video is increasingly more important. Whether it’s on YouTube, Instagram or Facebook, consumers love video. And not just on social media, either. Emails are opened 7% more when they have the word “video” in the subject line. Many teams set out to add video to their marketing strategy without having a clear idea of the process. The truth is that most important part of the video production workflow happens before the camera starts rolling.

As with most things, you will need to make a plan before knocking out a video. Jordan Lomax will be guiding the you through the steps to successfully build a world-class video marketing program that would engage your prospects, customers. Besides that, in this workshop the planning methodology will help you to create an effective video marketing plan and strategy that will results in producing an engaging video content to enable you to achieve your marketing goals.

COURSE OBJECTIVES

At the end of the masterclass, participants will:

  • Learn the different types of video content you can create
  • Understand video marketing in relation to your brand and audience
  • Master the process of working out what success looks like when it comes to utilising video in your marketing campaigns
  • Learn how to develop concepts
  • Understand the different production options, how they differ and what’s right for your project
  • Have an idea of what it should cost to make different types of videos
  • Figure out how to find the right production options for your
  • Know common pitfalls to look out for, as well as industry trends and best practice
  • Learn some basic production using common tools and platforms

7 – 8 June 2021


COURSE OVERVIEW:

All industries and line of businesses have been experiencing digital disruption, with increasing competition from new entrants, startups, international players. The pandemic has forced companies to adopt transformational programs, especially towards employee experience. Employee experience has been now seen as a priority by many organisations, and with it, digital experience.

HR Digital Transformation drives employee engagement and can deliver valuable insights as employees touch every aspect of an organisation. With this human-centric view, enterprises are creating more digital services for their employees than ever before. Digital technology has the potential to massively boost the efficiency and quality of HR services. But simply adopting enabling technologies is not enough. Existing HR processes need to be transformed to become digital, automated, and data-driven.

By attending this workshop you will be able to understand how you can digitalise the workforce and workplace, improve employee digital experience, attracting and retaining employees, and boosting motivation. In this online HR training, you will learn the skills to make the digital transformation of HR a reality. You will build your digital HR toolkit, develop a roadmap, and learn from case studies to help you reimagine existing HR processes in the context of digital transformation.

 

LEARNING OBJECTIVES

  • Explain HR’s role in digital transformation
  • Understand influence of HR technology and ways of working
  • Highlight importance of an agile HR in the organisation’s strategic direction
  • Visualise a digital talent pool for a digital enterprise
  • Understand how to transform learning experience and HR programs
  • Explain the difference between continuous feedback and performance review
  • Find out how to transform experience and culture
  • Learn how HR can cultivate innovation, increase productivity, and improve engagement

30 June – 1 July 2021

Organisations had to rethink their communication strategies when people started working remotely during lockdown. Now, as some people begin returning to the workplace, businesses need to think again. Corporate communication comes in many forms. There’s internal corporate communication – the flow of information, news and conversation between different parts of the business and up and down hierarchies. And then there’s external communication, with customers, partners and clients. A business communication strategy takes all these various avenues into account and offers a single vision to set out what, how, when, and why people should communicate. A good communication strategy needs to line up with the overall business strategy. If you’re focused on your primary goals, it’s much easier to understand how communication fits into the big picture and how you can it to achieve your objectives. Bearing this in mind, it’s good idea to get everyone involved from the start. You can do this by taking stock of the current state of communications in your organisation. 

 

COURSE OVERVIEW

Over the course of the workshop, participants will have the opportunity to progress a piece of work they are already working on or they know will be required soon. They will use this work to put the learning into practice in ‘real time’. By the end of the two-day workshop, participants will:

  • Be able to effectively plan their communications
  • Know how to write to be clearly understood
  • Know how to apply effective communication techniques to a variety of business communication mechanisms
  • Be able to apply editing and proofing techniques to effectively critique their work
  • Be confident in developing a leadership communication plan that engages team members
  • Understand the importance of crisis communication planning, and learn the key principles to apply
  • Have the knowledge of how to develop storytelling skills to effectively communicate change and engage their team.

12 – 14 JULY 2021
27 – 29 JULY 2021

Artificial Intelligence (AI) has given companies from all industries a whole way to meet the demands of customers who want smarter and more convenient ways to interact with them. Today, AI is helping organizations to streamline and optimize processes ranging from customer service and credit decisions to identify solutions and financial risk management.

Artificial Intelligence’s most successful approach, Machine Learning, looks at using computational algorithms to turn empirical data into usable models; it grew out of traditional statistics and artificial intelligences communities. From the efforts of companies such as Google, Microsoft, Facebook, Amazon, and so on, Artificial Intelligence has become one of the hottest topics in the last decade, as it can be used to:

  • Gather understanding of phenomena that produced the data under study
  • Abstract the understanding of underlying phenomena in the form of a model
  • Predict future values of phenomena using the above-generated model
  • Detect anomalous behavior exhibited by a phenomenon under observation

As immense amounts of data have been and will be collected, the Artificial Intelligence’s revolution is just getting started.

THIS PROGRAM WILL SHOW YOU HOW TO TURN ARTIFICIAL INTELLIGENCE INTO A BUSINESS TRANSFORMATION OPPORTUNITY

Learn how to harness the opportunities Artificial Intelligence offers, how to identify challenges and how to prepare your organization for what the future holds. From robotic investing to facial recognition, practical applications in Artificial Intelligence are already here and will impact your business for the years to come.

  • Gain Strategic Advantage

Gain a comprehensive overview of Artificial Intelligence and see how discovering intricate structures in large data sets by using powerful algorithms can be harnessed into business transformation opportunities

  • Get The Latest Insight

Get to grips with the enabling technologies, from neural networks to big data, as well as their applications in various industries, such as healthcare, manufacturing, transportation, customer service and finance

  • Devise A Strategy

Understand the impact of Artificial Intelligence in your business and devise a strategy to move the organization forward

GET TO GRIPS WITH ENABLING TECHNOLOGIES & APPLICATIONS

This course focuses on practical applications of Artificial Intelligence. AI is already impacting every part of business today; in fact, PwC has warned that automation could replace 38% of all American jobs by 2030. Artificial Intelligence will continue to be a rich source of insights from ever-growing data sets being evaluated by powerful algorithms, enabling companies to make better decisions.

This program looks at how your organization can leverage the vast amounts of data it has collected and use it to improve its position for the future.

4 – 5 August 2021

In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success. 

In this interactive workshop, you will develop the competency to master a model for implementing Risk Management processes throughout your organisation using the ISO 310000:2018 standard as a reference framework. Based on practical exercises, you will acquire the necessary knowledge and skills to perform an effective Risk Assessment and manage risks in time by being familiar with their lifecycle.

During this training, we will present the ISO 31000 general Risk Management standard, the process model it recommends, and how organisations may use the standard. 

Learning outcomes, benefits and tools/techniques:

  • Gain practical experience during interactive exercises, discussions and case studies. 
  • Learn to utilise a practical Risk Matrix and understand the link with best practice Business Continuity Planning (BCP)
  • Acquire the necessary expertise to contribute to implementing a Risk Management process as specified in ISO 31000
  • Learn how to reduce Risk Management document maintenance efforts
  • Gain practical ideas for achieving commitment to Risk Management at Executive level as well as all other levels of your organisation
  • Know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Risk Management process
  • Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire)

11 – 12 AUGUST 2021

Employee engagement is essential for the overall development of an organization. Given the times we live in, digital learning has become more relevant than before in driving employee learning and engagement.

The pandemic has taught every organization to be more agile and adaptive in its approach to training. As work from home or remote working has become a new normal for many employees, digital learning has taken center stage when it comes to training implementations. Employee engagement continues to be a priority for organizations as they continue to reinvent themselves for post-pandemic times as well.

In the present crisis time, many employees are working remotely from different geographical locations. In such times, driving employee engagement becomes a challenge for organizations. You can drive employee engagement during a crisis by maintaining regular communication with employees, motivating them to perform better, recognizing their efforts, conducting fun activities online at the end of the week, etc. Leaders need to build a well-rounded communication strategy to drive employee engagement. This strategy must include newer methods of communicating and engaging with employees, along with
traditional methods, like emails and phone calls. You can also consider knowledge sharing activities, online real-time surveys, virtual team building activities, entertainment activities, virtual quizzes, etc.

The workshop aims to equip leaders with knowledge and skills to become highly competent at influencing team members to achieve results.


After attending this workshop, the participants will:

• Increase yourself awareness to lead your team by example.
• Demonstrate an increased range of emotional intelligence and communication skills by using the communication, digital platform, and emotional intelligence action plan.
• Identify a personal action plan based on Harrison’s Paradox Graph.
• Discover the essential, desirable and not desirable traits of a leader as way to strengthen your own essential traits and minimize the not so desirable traits.
• Increase awareness of your own and other behavioural practises to harmonize relationships and optimise results.
• Practice rapport building with the three V’s on a daily basis to support positive relationships in the workplace
• Use positive influencing language, posture, gesture, facial expressions and the appropriate tone of voice to achieve win-win outcomes via digital platform
• Inspire, motivate, and lead your team to successfully achieve business objectives on time digitally.
• Expand your sphere of influence and create a circle of champions.

3 – 4 AUGUST 2021
18 – 19 AUGUST 2021

Your brand content strategy connects the dots between your target market and your company brand. Powerful branding is recognisable and distinct that it renders your competitors irrelevant by positioning your brand in your target market’s eyes as the only one for them. 

When your brand is strong, your customers aren’t looking for the cheapest or most convenience solution – they will happily pay more to do business only with you. 

Building content around your brand, products, business, and industry builds your company’s online presence and creates more touchpoints for customers to find you. Your brand content strategy defines all your marketing activities, from social media, to events, advertising, joint ventures, alliances blogs, videos, podcasts and more. 

Throughout the course, participants will be given practical and creative exercises to bed down their learnings – first we learn, then we do. 

COURSE OBJECTIVES:

By the end of this course, participants will:

  • Better understand their ideal clients and target market and how to connect the dots to convert browsers to buyers. 
  • Have identified their key marketing messages
  • Be able to effectively plan their marketing 
  • Understood the nuances of psychology, cultural and subcultural norms, emerging trends and value- based marketing
  • Have mapped their content strategy to their brand tone-of-voice
  • Have detailed ideal client avatars
  • Have detailed their key marketing messages
  • Know how to develop storytelling skills to effectively inspire action in their target market

18 – 19 AUGUST 2021

Cultural transformation helps organisations evolve their company culture to achieve their strategic objectives. It is also key to ensuring a positive employee experience for the organisation. How can you recognize the need for cultural transformation and make this change a success? With the rate of unpredictable change around us, we need to focus on what we can control and embrace and adapt to the things we can’t, especially with the pandemic taking over the world.


Working with the most sustainable organizations that consistently weather the unknowns, the common factor, begins with adaptive leaders, adaptive teams that ultimately best serve their customers, partners and achieving the organisation’s goals. Besides, measuring your employees’ potential allows you to see the journey of your company’s culture. This gives you an opportunity to see the gaps and continue to build on the strengths of workplace culture.


In your organisation, you have a clear strategy to take your organisation to its desired future. Your organisation’s roadmap includes significant elements of transformation – digitization, the customer experience, new markets, business models and process design. This workshop will help you find solution for the following challenges:


1. How do you define and align your leadership team on the desired culture that will accelerate transformation?
2. How do you put together a “fit-for-purpose” culture transformation strategy?
3. How do you empower your managers with the emotional competencies to not just lead their people but to be models of positivity and resilience?
4. How do you develop people who are intrinsically resilient and inspired to drive the strategy with urgency and optimism?

1 – 2 SEPTEMBER 2021

Program overview

Customers are important, but they are not Equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organisations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of Key Account Management. We will give delegates a robust, proven and Qualitative approach to classifying customers and then developing appropriate strategies for each.

Identifying accounts with the greatest potential for growth, developing strategies to grow them, building essential customer relationships, and communicating value you can bring to customers are all challenges of growing your key accounts.

At the same time, selling more to existing accounts is one of the most profitable ways to grow sales.

With Key Account Management training, your team will learn a proven process for key account planning to systematically grow their accounts. The proposed workshop builds and addresses specific needs to upgrade and reinforce Personal Branding, Consultative Selling and Client Servicing skills.

 

After attending this workshop, the participants will:

 

  • Develop a ‘Professional Image’ of world class standards as an Advisor.
  • Create a ‘Service Mindset’ & focus on creating the best-in-class Client Experience.
  • Create a long-lasting, excellent & meaningful relationships with both internal & external customers.
  • Learn how to sell based on needs and how to Create Value.
  • Acquire leading & probing skills in order to understand ‘Clients’ Needs’ better.
  • Practice how to use ‘Benefit Statements’ – when introducing a property.
  • Utilize Up-selling & Cross-selling techniques.
  • Develop Influencing Skills in order to facilitate quick action.
  • Able to Manage Objections & Client Complaints Effectively.

5 – 6 May 2021
22 – 23 May 2021
2 – 3 September

The importance of BCP has increased considerably in the last 2 months. The proliferation of the pandemic has been an “excellent” test for organisations with a BCP in place as it demonstrated that they were able to cope better with the challenges of the pandemic compared to those organisations that did not have any plans in place.

It has been further proven that BCPs contribute to avoid the negative effects of a crises and/or disaster-and help to reduce financial losses and maintain relationships with suppliers, other businesses and stakeholders.

A better year for Business Continuity and Operational Resilience

 The point is you’ll need to prepare your business for the unexpected. At the end of the day, the results of a disaster striking your business can be quite similar regardless of the type of

disaster that hits. Your business may suffer great losses of property due to destruction, long periods of being forced to stay closed, losses or complete freezing of sales and/or operations and many more. For certain types of business disaster, the business’s reputation may also be in jeopardy.

Why you should NOT miss this workshop?

The ambiguous, unstable, volatile and uncertain moments we are experiencing implies that organisations must further evolve in the way they face contingencies and future challenges, especially when considering the actual accelerated process of digital transformation and innovation in progress. The contingent environment also requires a holistic framework for better decision making. Hence organisations should focus more on business continuity

management, as well as cybersecurity, since it is a matter of anticipating, preventing, recovering from adverse events, and adapting to the situations, like a chameleon, to avoid similar events in the future without interrupting or jeopardizing business continuity.

This workshop on Business Continuity Management will help you understand the essentials of business continuity management. You will learn how to ensure operational resilience in challenging situations and the key preparations needed to restore business as usual operations as fast as possible.

Course Objectives

  • Recognize how risks are identified and analyzed
  • Know what to include in a risk register
  • Identify the key elements of both a disaster recovery plan and a succession plan
  • Understand the processes involved in establishing, implementing, operating and monitoring, reviewing
  • and improving an BCMS as defined in ISO 22301
  • Understand the purpose and requirements of ISO 22301 as a tool for continual improvement of a BCMS

7 – 8 SEPTEMBER 2021

As information technology becomes ever more complex in the midst of accelerated digitalization, work from anywhere and cloud-based computing, cybersecurity is becoming an increasingly important and business-critical field. Unfortunately, most organizations are not prepared to handle cybersecurity threats. In fact, 66% of IT and security professionals say that their firms are unprepared to recover from a cyberattack. A key example of this unpreparedness is the fact that many of the companies impacted by the dangerous WannaCry attack didn’t install critical updates into their Windows infrastructure that had been released by Microsoft a few months earlier.

 

COURSE OVERVIEW

This Cybersecurity Workshop will bring CEOs, board members and top executives up to speed on the most recent technologies and battle-tested approaches to protect their companies’ valuable information and intellectual property from prying eyes of hackers and competitors, and leverage their cyber success in both cultivating stronger relationships with current and new clients and safeguarding the interests of all stakeholders, partners and employees.

 

COURSE OBJECTIVES

By the end of this course, participants will:

  • Get a full introduction to security management and the role of a Security Specialist
  • Understand organisational security management
  • Study security risks and risk reduction in security management
  • Learn about physical and information security protection
  • Gain a full understanding of business resilience and crisis management
  • Explore cybersecurity and fraud prevention
  • Gain an understanding of the laws and regulations around security management
  • Discover how to carry out security investigations and learn about threat awareness

22 – 23  SEPTEMBER 2021

When a crisis involving your company occurs today, there’s a good chance you may hear of it first through social media. You need to respond quickly, especially in a day and age where social media accelerate reactions. Always put your “audience first” when responding to a crisis.

COURSE OVERVIEW

Over the course of the workshop, participants will have the opportunity to learn how to prepare for and respond to a crisis through business continuity and crisis communication planning. By the end of the two-day workshop, participants will:

  • Know how to develop crisis management plans
  • Have an understanding of types of crises, and ways to prepare and respond
  • Know how to communicate during and after a crisis with a variety of audiences, including media, employees, and customers

At the end of each module, we will spend 5-10 minutes to document participants’ ‘lightbulb moments’, ensuring we are cementing learning throughout each day.

COURSE OBJECTIVES:

  • Master key skills and tools needed to understand the drivers of trust in the context of fulfilling expectations.
  • Understand the techniques for building and sustaining a corporate narrative.
  • Effectively communicate how to persuade CEOs and other senior executives during a crisis.
  • Develop clarity around roles and processes.
  • Define how to plan for both timely and effective crisis responses.
  • Continuous improvement to protect your organisation and its reputation
  • Analyse a crisis communication plan to ensure that the organization is prepared for potential crises 
  • Respond to a Para crisis to prevent full crisis development
  • Prepare internal and external messages to respond to stakeholders during a crisis
  • Address questions and criticisms from internal and external stakeholders
  • Evaluate crisis responses to identify plan improvement opportunities

Accordion Content

29 – 30 September 2021

Storytelling is the most powerful way to engage, inspire and move people to action in business. Most executives spend 80% of the time in brands influencing people. It’s vital to be able to engage, inspire and move others into making decisions and taking actions. Brand Storytelling is most powerful communications tool for moving people and it’s a skill that can be learnt.

COURSE OVERVIEW

A compelling brand story has the influence to move consumers to embrace your brand with loyalty and advocacy. Storytelling is an art and science which requires an element of mastery to be applied effectively. This workshop focuses on providing the frameworks, insights, and best practices that will help you to optimize your brand storytelling.

This workshop is fast-paced with ample opportunities for participation and interaction. It also offers an opportunity to explore creative options with feedback from peers.

COURSE BENEFITS

The benefits of attending this workshop fall under the following key drivers of growth: improving marketing effectiveness, increasing marketing efficiencies, and maximizing marketing ROI.

This workshop helps attendees improve marketing effectiveness by teaching them:

•  The best practices of storytelling
•  Insights on how to create more effective connections with your consumers
•  How to get real about your audience- to sharpen your message and methods
•  Creative ideas and learning best practices

This workshop helps attendees increase marketing efficiency by teaching them:

•  How to focus on the customer and the outcomes
•  How to connect with customers through storytelling

This workshop helps attendees improve marketing ROI by teaching them:

•  Optimal ways you share your brand story appropriate for digital channels

28 – 29 September 2021

TALENT IS A KEY DRIVER OF ECONOMUC GROWTH AND A CRITICAL SOURCE OF COMPETITIVE ADVANTAGE YET MAKING EFFECTIVE PEOPLE DECISIONS REMAINS A DAILY CHALLENGE FOR MANAGERS.

Talent management is a strategy that needs careful implementation, regular checks, and continual improvement. Organizations do better business when their people are engaged, motivated, and yes, talented. This course will help you create a program to measure the talents of your people and how to help them grow.

COURSE OVERVIEW

This course will provide you with just what it takes to have the right people ready. It will help you create a program to measure the talents of your people and how to help them grow in preparation for the future. It will also help you support and grow your organization by teaching you how to apply the most current research and adapt your organization to the ever-changing marketplaces.

This two-day workshop will help you teach participants how to:

  • Apply the multifaceted aspects of talent management in their own organization
  • Describe the skills required to manage high potential candidates
  • Identify and strengthen the key attributes of the next generation of leaders
  • Explain the principles of competency-based management
  • Use the language for talent management
  • Manage your employees’ performance as a process, not as isolated events
  • Use performance management support tools to communicate and manage performance

COURSE BENEFITS

  • Undertake research and analysis of talent management and succession planning business practices.
  • Define capabilities that achieve the organisational business drivers.
  • Apply talent management and succession planning processes.
  • Define a strategic human resources plan.
  • Apply developmental methodologies best practices
  • Link talent management to remuneration and rewards.
  • Uncover best practices in talent management business case.
  • Understand clear distinction between talent management, succession planning and replacement strategies.
  • Implement steps to gain high return on investment (ROI).

13 – 14 OCTOBER 2021

COURSE OVERVIEW
Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally, struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality-related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices, and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

COURSE OBJECTIVE
Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant, holistic IT Risk framework, IT DR process and ISMS:

• Gain practical experience during interactive exercises, discussions and case studies
• Learn to utilise a practical Cyber Incident Response Plan-on- a-Page template and understand the link with broader Enterprise Risk Management (ERM)
• Acquire the necessary expertise to contribute to implementing an ISMS process as specified in ISO 27001
• Learn how to reduce document maintenance efforts
• Gain practical ideas for achieving commitment to IT Risk Management and Information Security at Executive level, as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage the IT Risk, IT DR and InfoSec processes
• Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

Request Brochure

  •     IT RISK MANAGEMENT: THE ACCELERATED APPROACH
 

Verification

Program overview

Customers are important, but they are not Equally important. Customers have a dizzying array of different needs and are often faced with an overwhelming choice of similar suppliers. Conversely, organisations have very finite resources with which to serve and service these customers. Finding the correct strategy for each and aligning strategy, tactics and resources accordingly is at the heart of Key Account Management. We will give delegates a robust, proven and Qualitative approach to classifying customers and then developing appropriate strategies for each.

Identifying accounts with the greatest potential for growth, developing strategies to grow them, building essential customer relationships, and communicating value you can bring to customers are all challenges of growing your key accounts.

At the same time, selling more to existing accounts is one of the most profitable ways to grow sales.

With Key Account Management training, your team will learn a proven process for key account planning to systematically grow their accounts. The proposed workshop builds and addresses specific needs to upgrade and reinforce Personal Branding, Consultative Selling and Client Servicing skills.

After attending this workshop, the participants will:

  • Develop a ‘Professional Image’ of world class standards as an Advisor.
  • Create a ‘Service Mindset’ & focus on creating the best-in-class Client Experience.
  • Create a long-lasting, excellent & meaningful relationships with both internal & external customers.
  • Learn how to sell based on needs and how to Create Value.
  • Acquire leading & probing skills in order to understand ‘Clients’ Needs’ better.
  • Practice how to use ‘Benefit Statements’ – when introducing a property.
  • Utilize Up-selling & Cross-selling techniques.
  • Develop Influencing Skills in order to facilitate quick action.
  • Able to Manage Objections & Client Complaints Effectively.

9 – 10 NOVEMBER 2021

COURSE OVERVIEW
Are you working in IT (or considering to) and feel overwhelmed with how IT fits in the broader business? Challenged by the opportunities and threats related to IT Risk? Trying to make sense of all the ISO 27001 Information (incl. Cyber) Security requirements? Overwhelmed with Recovery Time Objectives and other IT Disaster Recovery requirements set by the Business Impact Analysis (BIA)? Or generally, struggling to articulate the business benefits of IT initiatives?

Understanding the above range of issues is invaluable to seek, safeguard or solidify your position in Information Technology – whether you are a current or aspiring IT manager, or are in an IT management consultant role.

This workshop includes examples of IT Risk scenarios relevant to your region and industry, including operational risks to your IT infrastructure/applications as well as data integrity and confidentiality-related risks. ITIL and COBIT frameworks and the ISO 27001 standard guides the content, examples, best practices, and interactive exercises in this course.

Learn from a leading global expert about advanced IT Risk Management, Disaster Recovery (DR) and Information Security (InfoSec/IS) Management techniques and proven methods.

COURSE OBJECTIVE
Learning outcomes, benefits and tools/techniques

This course gives you all the tools to develop a practical, compliant, holistic IT Risk framework, IT DR process and ISMS:

• Gain practical experience during interactive exercises, discussions and case studies
• Learn to utilise a practical Cyber Incident Response Plan-on- a-Page template and understand the link with broader Enterprise Risk Management (ERM)
• Acquire the necessary expertise to contribute to implementing an ISMS process as specified in ISO 27001
• Learn how to reduce document maintenance efforts
• Gain practical ideas for achieving commitment to IT Risk Management and Information Security at Executive level, as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage the IT Risk, IT DR and InfoSec processes
• Other ‘hot topics’ relevant to your industry/location (based on the results of your pre-workshop delegate questionnaire).

Request Brochure

  •     IT RISK MANAGEMENT: THE ACCELERATED APPROACH
 

Verification

16 – 17 NOVEMBER 2021

COURSE OVERVIEW

With the continued growth of e-commerce and greater emphasis placed on supply chain operations, the warehouse is playing a pivotal role within today’s dynamic supply chain.

Warehouses are central to delivering the correct product and number of items to the right location, on time, in the right condition with the correct paperwork in terms of delivery documentation and invoices. Warehouse Managers are tasked with increasing customer service and reducing costs whilst working with less inventory.

This 2-day workshop takes attendees on a journey from pre-receipt through to despatch covering the latest technology including warehouse management systems, pick and put to light, voice-enabled systems, and RFID.

Supported by case studies, videos, and practical examples this course covers the major aspects of warehouse management including cost reduction, productivity and performance measures, resource planning and warehouse equipment and layout.

LEARNING OUTCOMES

  • By the end of the 2-day training course, delegates will have more knowledge of the above subjects and will be able to introduce various tools and processes into their own warehouses.
  • Participants will learn the key management issues of getting the product to the right customer, at the right place, at the right time, in good condition, with the right paperwork, and at the most economic cost. Participants will also learn the five main tenets of warehouse management – accuracy, cost control, efficiency, safety and security

Employee Experience is not the same as employee engagement. It is the sum of all interactions an employee has with his or her employer. Here are three critical perspectives on what the “employee experience” means:

  • An overall set of employee perceptions across time and touch points
  • A collection of environmental factors: cultural, physical and technological
  • A broadening of traditional HR Functions that recognizes the correlation between employee engagement and customer experience

COURSE OVERVIEW

Customer journey maps are a tool that helps companies empathize with customers and serve them more holistically across multiple channels. HR professionals know that, for them, their employees are the customers, every employee has a unique set of needs, motivations and pain points. In this workshop, we want to focus the same intensity on the employee development experience as successful digital companies have focused on their customer- facing business.

One of the most powerful approaches to strengthen meaning in the workplace is the creation of signature experience – highly visible, distinctive elements of the employees’ experience that encourage self- selection, leading to higher levels of engagement and retention.

In this highly interactive workshop, walk through a framework where you’ll work together and identify the right team that you’ll need a build a successful employee experience, including how to:

  1. Understand every touchpoint of the employee lifecycle
  2. Understand what the employee experience is and what is encompasses
  3. Transform HR to be laser focused and responsive
  4. Demographic shifts and the evolving needs of full – time remote, and gig workers
  5. Increasing use of culture as a value creation tool to attract and retain talent
  6. Set up consistent, relevant feedback touch points for your employees

23 – 24 NOV 2021

COURSE OVERVIEW

In any organisation, risk plays a key role. Almost every business decision requires management to balance risk and reward. Effectively managing the business risks is essential to an enterprise’s success. Various forms of risk are part of an organisation’s daily processes, for example strategic risk, compliance risk financial risk and operational risk. The latter is what this interactive workshop is all about, i.e. managing potential disruptions to your key staff, buildings, systems and/or external product/service providers.

In this interactive workshop, you will develop the competency to master a model for implementing an Operational Risk Management process throughout your organisation using the ISO 31000:2018 standard as a reference framework. Through various practical exercises, you will acquire the necessary knowledge and skills to perform an effective Operational Risk Assessment and manage risks in time by being familiar with their lifecycle.

During this training, we will share thoughts on the process model recommended in the ISO 31000 general Risk Management standard, and how organisations may use the standard.

 

Learning outcomes, benefits and tools/techniques

• Gain practical experience during interactive exercises, discussions and case studies Learn to utilise a practical
• OperationalRisk Matrix and understand the link with best practice continuity planning
• Acquire the necessary expertise to contribute to implementing an Operational Risk Management process as specified in ISO 31000
• Learn how to reduce efforts to maintain Operational Risk Management documentation
• Gain practical ideas for achieving commitment to Operational Risk Management at Executive level as well as all other levels of your organisation
• Know the concepts, approaches, standards, methods and techniques allowing to effectively manage an Operational Risk Management process